Head of Product Operations

What We'll Bring:

We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Head of Product Operations to join our growing team.

The Head of Product Operations leads the strategic direction, execution, and continuous improvement of the regional product operations function, ensuring alignment with the organisation’s overarching goals. This role is accountable for defining and delivering the product development roadmap, managing cross-functional collaboration, and driving innovation across products and services within scope, time, and budget constraints.

A key responsibility includes working with the LOB Directors and Product Managers to develop robust business cases to support new product investments and enhancements. The role also provides visionary leadership to a team of product owners, fostering a high-performance culture through coaching, mentoring, and professional development.

Day to Day You’ll Be:

• Product Owner Leadership: Manage and develop a team of Product Owners. Oversee their responsibilities including:
• Acting as subject matter experts for their respective products
• Engaging and managing stakeholders
• Ensuring adherence to the Product Development Lifecycle (PDLC)
• Managing product risks and backlogs
• Leading backlog refinement and translating business requirements into acceptance criteria
• Maintaining product documentation and collateral
• Providing third-line support for product-related queries and issues
• Agile Release Train (ART) Management: Lead and manage the Agile Release Train (ART) for the UK Solutions Team, encompassing Credit, Fraud, Decisioning, and Data Loading domains. Ensure alignment of ART activities with strategic objectives and delivery timelines.
• Portfolio Prioritisation & Planning: Maintain a centralised and transparent list of ART priorities. Collaborate with product heads to define and sequence product development roadmaps in a logical and disciplined manner.
• Product Prioritisation Meetings: There are regular Product Prioritisation meetings which are co-ordinated with the Product Managers, Product Owners and Architects, to ensure that as well as functional enhancements, technical are also fed in. These priority lists are then used as the main feed for the Delivery Schedules.
• Product Performance & Insights: Deliver regular product performance reporting and dashboards, covering key metrics such as revenue, cost, usage, versioning, and quality. Use insights to inform strategic decisions and continuous improvement.
• Product Operations Coordination: Collaborate with global Product Operations teams to ensure accurate alignment of product codes with the appropriate product families and provide timely updates for inclusion in global delivery reports.
• Solutions Strategy (3YP) Coordination: Manage the Solutions 3YP process annually, collaborating closing with the Solutions Leadership team, and lead the interlock process with Sales and Technology. Manage the process of quarterly review and reporting of progress of the run and grow initiatives.
• Infrastructure & Operations: Update meeting which provides updates on Infrastructure deliveries which is a key meeting for identifying things which are going to hit / impact product.
• Business Case Delivery for Emerging Solutions: Develop business cases and manage PDLC process for emerging solutions which are coming into the UK that do not align to an existing business line.
• Monthly Reporting: Monthly/quarterly update and KPI reporting for the Exec, co-ordinating with stakeholders across the business to complete.
• Quarterly Delivery Schedule Co-ordination: Ensure that the delivery schedules are co-ordinated and locked in each quarter, that impacting items across functional areas are aligned and considered, interlocking with all line of business leaders.
• Co-ordination / Setting up Cross Functional: Co-ordinating any items which require cross functional involvement (a right hand to the CPO for many activities).
• Product (Product Solutions) - Risk Management: Management of Risk Register and Monthly Attestation for the area.
• Committee Meeting Attendance: Represent Solutions at Operational Resilience subcommittee, Matrix Oversight Committee, PDC, PAC and EURMC.

Essential Skills & Experience:

• Proven Leadership

Demonstrated experience in leading and developing high-performing product development teams, fostering collaboration and accountability.

• Product Development Expertise

Strong background in delivering products within software development or infrastructure environments, with a focus on quality, scalability, and user value.

• Strategic Execution

Track record of successfully defining and executing product development strategies and translating them into actionable roadmaps.

• Agile Methodologies

Hands-on experience working within agile frameworks (e.g., Scrum, SAFe), with a deep understanding of agile principles and practices.

• Financial Acumen

Experience in setting and managing budgets, with the ability to monitor financial performance and ensure alignment with business objectives.

• Stakeholder Management

Ability to influence decision makers and delivery teams at all levels of seniority to ensure delivery to plan and within budget, often negotiating across conflicting priorities.

• Methodical and Organised

Running a portfolio of many products across several business lines and managing stakeholders globally requires meticulous attention to detail, rigorous application of effective processes and well organised systems.

Desirable Skills & Experience:

• Technical Foundation

Background in a technology-related discipline, enabling effective communication with technical teams and informed decision-making.

• Regulated Industry Background

Experience working in regulated sectors, with an understanding of compliance, governance, and risk management requirements.

• Matrix Organisation Experience

Comfortable operating within a matrixed environment, with the ability to influence and collaborate across multiple teams and reporting lines.

• Service Management Familiarity

Knowledge of service management frameworks (e.g., ITIL), with an appreciation for operational excellence and service delivery standards.

• Market Awareness

Understanding of the industries and markets in which TransUnion operates, including trends, customer needs, and competitive landscape.

Impact You'll Make:

What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow:

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

About Us

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.

We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care.

Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.

As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.