Healthcare - Customer Success - Chicago Loop

We are seeking a proactive and client-focused Customer Success Associate to join our team. This role is ideal for someone early in their career who wants to grow into a consultative, client-facing position in healthcare management.

As a Customer Success Associate, you will:

• Manage and strengthen client relationships.
• Support account growth through consultative engagement.
• Help clients identify opportunities for improved business performance.
• Over time, develop skills to conduct process analysis, outsourcing/automation assessments, and ROI reporting—building toward a strategic advisory role.

This is an opportunity for someone with a strong educational background in healthcare administration and some hands-on experience in a healthcare organization to build a career in client success, account management, and healthcare transformation.

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Key Responsibilities

Client Relationship & Consultative Engagement

• Act as the primary point of contact for assigned healthcare provider clients.
• Conduct regular check-ins to understand client goals, challenges, and opportunities.
• Build consultative partnerships by caring about the client’s business and continuously identifying ways Neolytix can add measurable impact.

Account Growth & Value Expansion

• Identify opportunities to expand services, aligning Neolytix solutions to client needs.
• Support cross-selling and upselling by highlighting how Neolytix services improve efficiency, revenue, or compliance.
• Partner with internal teams to present tailored solutions that demonstrate tangible ROI.

Revenue Cycle & Business Insights

• Analyze revenue cycle data and performance trends to spot revenue leakage or workflow inefficiencies.
• Assist in preparing client-facing reports and presentations showcasing key metrics, outcomes, and improvement opportunities.
• Translate technical or financial insights into clear, actionable recommendations for clients.

Aspirational Growth (Future Responsibilities)

• As experience builds, take part in:
• Process analysis & transformation assessments (outsourcing, automation, technology enablement).
• ROI analysis reports to quantify the business impact of Neolytix services.
• Consultative solution design, helping clients reimagine their workflows for higher efficiency and better outcomes.

Collaboration & Delivery Support

• Work closely with Delivery teams to ensure service quality and alignment with client expectations.
• Identify process improvement opportunities within client workflows and collaborate internally to implement solutions.
• Manage multiple client accounts simultaneously while maintaining attention to detail and responsiveness.

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Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (required).
• 1–2 years of experience in a healthcare organization, medical billing company, or revenue cycle setting (preferred, but internships or strong academic exposure also considered).
• Familiarity with medical billing software (Epic, eClinicalWorks, AdvancedMD, Athena) or CRM tools is a plus.
• Strong communication skills—able to simplify complex healthcare or financial concepts for clients.
• Analytical mindset with the ability to interpret performance data.
• Highly organized, proactive, and eager to learn and grow into a consultative role.