iGaming Floor Operations Supervisor

Evolution Group AB is a leading international provider of Business-2-Business products and IT-services for Live Dealer online casinos. Across our 12 sites, we have about 6500 people working in the fields of Game Presenters (Online Casino Dealers) & Hosts, Game Development, Software Engineering, IT-support, Facility build and maintenance as well as people & administrative support services. Evolution was founded in 2006, the company is listed on the Swedish stock exchange Nasdaq since 2015.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple international industry awards, including the ‘Casino Content Supplier of the Year’ at the 2019 EGR North America Awards. 

Our New Jersey Studio was launched in August of 2018 as Evolution's first U.S. based Studio to serve a growing base of local clients. The studio currently has about 150 employees, residing in the welcoming casino world of Atlantic City.

The Floor Operations Supervisor will be charged with the responsibility of ensuring operational excellence at all times.

The main responsibility of a floor operations supervisor is to give full consideration to GPs' needs, our company's goals, and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.

Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgment to make the right decision for the operation while always showing the highest level of character.

Responsibilities

•  Manage, supervise, coach, motivate and build team spirit
•  Present new ideas and policies to prospective teams
• Work within your own team/s to produce the required results and to meet Company targets
• Analyze employee data and performance
• Manage employee expectation and eventual requests
• Establish and maintain cross-departmental cooperation
• Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
• Handle disciplinary cases
• Manage projects and deadlines set by your direct managers
• Propose initiatives and ideas that will benefit the department
• Manage ad-hoc situations which may occur on a shift inappropriate manner
• Be stationed within the studio environment for 80% of your shift

Qualification Requirements and Competences

• Technically proficient in computer programs, especially Microsoft Office
• 3 months in Online Gaming role preferred but not required
• The ability to work flexible hours/shifts
• Managerial courage to lead and hold others accountable
• Prompt and organized

Must be able to obtain a Casino Employee Registration license through the NJ Division of Gaming Enforcement.

Working Conditions

This position requires one to have the ability to perform functions related to dealers and shufflers. Must be able to sit or stand for a long duration of time. Must be able to work with a laptop, computer, or other module to perform administrative duties.  Must be able work any shift and be flexible to work any schedule on short notice.

About Us

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Evolution New Jersey was established in 2018. More information on Evolution.com

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All your information will be kept confidential according to EEO guidelines.