IN_Senior Associate_CRM Functional_MS Dynamics_Advisory_Pune

This Senior Associate role at PwC involves business application consulting, specializing in CRM functional aspects, particularly with MS Dynamics. The consultant will gather requirements, configure and customize CRM systems, provide functional support, assist in implementation and deployment, perform testing, conduct user training, and recommend process improvements to optimize CRM functionality and efficiency for clients.

Must Have

• Business analysis and requirements gathering for CRM systems
• System configuration and customization of CRM software
• Functional support for CRM users, troubleshooting issues
• Implementation and deployment of CRM solutions
• Testing and quality assurance for configured CRM systems
• Training and documentation for end-users of CRM systems
• Process improvement to optimize CRM functionality and efficiency
• Experience with CRM platforms (Salesforce, Microsoft Dynamics 365, SAP CRM)
• Deep understanding of CRM processes (sales, marketing, customer service)
• Problem-solving and analytical skills for complex issues
• Strong communication and collaboration skills
• Business acumen to align CRM solutions with objectives
• Project management basics in CRM contexts
• CRM Functional expertise

Good to Have

• Accepting Feedback
• Active Listening
• Analytical Thinking
• Application Software
• Business Model Development
• Business Process Modeling
• Business Systems
• Communication
• Creativity
• Developing Training Materials
• Embracing Change
• Emerging Technologies
• Emotional Regulation
• Empathy
• Enterprise Integration
• Enterprise Software
• Implementation Research
• Implementation Support
• Implementing Technology
• Inclusion
• Innovative Design
• Intellectual Curiosity
• IT Infrastructure
• Learning Agility

Perks & Benefits

• Reward contributions
• Support wellbeing
• Inclusive benefits
• Flexibility programmes
• Mentorship

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As an Oracle consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Oracle applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Oracle applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for

our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for

each other. Learn more about us

.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

·Responsibilities

· Business analysis and requirements gathering: Work with stakeholders to understand business needs and translate them into functional requirements for the CRM system.

· System configuration and customization: Implement and configure CRM software based on business requirements, often using low-code/no-code tools for customization.

· Functional support: Provide ongoing support to CRM users, troubleshoot issues, and resolve problems efficiently.

· Implementation and deployment: Lead or assist in the implementation of CRM solutions, from initial setup to rollout and user adoption.

· Testing and quality assurance: Perform testing to ensure the configured system functions as expected before deployment.

· Training and documentation: Develop training materials and conduct sessions for end-users to ensure they can effectively use the system.

· Process improvement: Analyze existing processes and recommend improvements to optimize CRM functionality and efficiency.

· Required Skills and Qualifications

· Experience with CRM platforms: Hands-on experience with specific CRM systems like Salesforce, Microsoft Dynamics 365, or SAP CRM.

· Functional expertise: A deep understanding of CRM processes, including sales, marketing, and customer service.

· Problem-solving and analytical skills: The ability to analyze complex issues, perform root cause analysis, and develop effective solutions.

· Communication and collaboration: Strong communication skills to liaise with both business users and technical teams.

· Business acumen: An understanding of how to align CRM solutions with overall business objectives and strategies.

· Project management basics: Experience in managing tasks and timelines, especially in the context of CRM projects.

Mandatory Skill Sets:CRM Functional

Preferred Skill Sets:CRM Functional

Years of Experience required:3 To 7

Education Qualification:B.Tech , MCA , MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Engineering, Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

CRM Functional (Inactive)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date