IN_Associate_CRM Technical_MS Dynamics_Advisory_Hyderabad

At PwC, our business application consultants specialize in optimizing operational efficiency for clients through various business applications. This role involves analyzing client needs, implementing software solutions, and providing training and support. As an Associate CRM Technical, you will develop and customize CRM solutions, troubleshoot technical issues, integrate Dynamics 365 with other systems, gather requirements, manage system performance, and create technical documentation to help clients achieve strategic objectives.

Must Have

• Develop and implement CRM solutions through customization, configuration, and custom development using tools like plugins and workflows.
• Troubleshoot and resolve technical issues, provide support to end-users, and manage incident tickets.
• Integrate Dynamics 365 with other systems using services like Azure Integration Services, Logic Apps, and API development.
• Collaborate with business analysts to gather and document technical and functional requirements.
• Ensure system performance and optimization, manage security roles, and perform data migration and deployment activities.
• Create and maintain technical documentation, including design documents and training materials.
• Deep knowledge of Dynamics 365 CRM modules (Sales, Marketing, Customer Service, etc.).
• Proficiency in C#, JavaScript, and SQL.
• Expertise in Power Apps (Canvas & Model-driven), Power Automate, and Power Pages/Portals.
• Experience with web services, Web APIs, and integrations (e.g., Postman).
• Experience with Azure services like Logic Apps, Azure Functions, and Azure DevOps for CI/CD pipelines.
• CRM Technical skills.

Good to Have

• CRM Technical
• Accepting Feedback
• Active Listening
• Application Software
• Business Model Development
• Business Process Modeling
• Business Systems
• Communication
• Developing Training Materials
• Emerging Technologies
• Emotional Regulation
• Empathy
• Enterprise Integration
• Enterprise Software
• Implementation Research
• Implementation Support
• Implementing Technology
• Inclusion
• Innovative Design
• Intellectual Curiosity
• IT Infrastructure
• Optimism
• Process Standardization

Perks & Benefits

• Inclusive benefits
• Flexibility programmes
• Mentorship

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As an Oracle consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Oracle applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Oracle applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us

.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

· Responsibilities

· Development and customization: Develop and implement CRM solutions through customization, configuration, and custom development using tools like plugins and workflows.

· Technical support: Troubleshoot and resolve technical issues, provide support to end-users, and manage incident tickets.

· Integration: Integrate Dynamics 365 with other systems using services like Azure Integration Services, Logic Apps, and API development.

· Requirements gathering: Collaborate with business analysts to gather and document technical and functional requirements.

· System management: Ensure system performance and optimization, manage security roles, and perform data migration and deployment activities.

· Documentation: Create and maintain technical documentation, including design documents and training materials.

· Required technical skills

· Core CRM: Deep knowledge of Dynamics 365 CRM modules (Sales, Marketing, Customer Service, etc.).

· Programming languages: Proficiency in C#, JavaScript, and SQL.

· Power Platform: Expertise in Power Apps (Canvas & Model-driven), Power Automate, and Power Pages/Portals.

· Web services and APIs: Experience with web services, Web APIs, and integrations (e.g., Postman).

· Azure: Experience with Azure services like Logic Apps, Azure Functions, and Azure DevOps for CI/CD pipelines is often required or preferred.

Mandatory Skill Sets:

CRM Technical

Preferred Skill Sets:

CRM Technical

Years of Experience required:

3 To 9

Education Qualification:

B.Tech , MBA , MCA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

SAP CRM Technical

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Oracle Customer Relationship Management (CRM), Oracle E-Business Suite, Process Standardization {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date