Inbound Sales Representative Team Lead

Job Description

As the ISR Team Lead, you’ll handle inbound leads, helping prospects find the right solutions, while also guiding, mentoring, and supporting the day-to-day activities of other Inbound Sales Representatives. You’ll serve as a go-to resource for questions, assist with onboarding and training, provide process guidance, and support performance tracking while continuing to offer an exceptional experience for our customers and prospects.

Team Lead Responsibilities:

• Serve as the first point of contact for ISR team questions or escalations.
• Help onboard and train new ISRs; provide coaching and peer development support.
• Monitor team activity dashboards and help drive accountability to SLAs and KPIs.
• Assist with process documentation, team communications, and lead routing improvements.
• Partner with the Inbound Sales Manager on performance tracking and identifying coaching opportunities.
• Support lead quality reviews and collaborate with Performance Marketing on ongoing optimization efforts.
• Provide coverage and support during team lead absences or high-volume periods.

Individual Contributor Responsibilities (approx. 40% of time):

• Handle inbound leads through web, phone, email, and chat.
• Qualify prospects based on defined lead qualification criteria.
• Effectively communicate product value and route qualified opportunities to the correct sales channel.
• Maintain accurate and timely records in Salesforce and other tools.
• Develop deep product knowledge across our portfolio to support prospect needs.

Target Base Salary Range: $50,000 - $55,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor's degree or 1+ years experience in sales or customer service

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.