Implementation Consultant II

17 Minutes ago • 5 Years +

Software Development & Engineering

Job Description

This role is for an Implementation Consultant II within Motorola Solutions' Professional Services team, focusing on Noggin software. The consultant will manage 3-4 customer implementations concurrently, gathering requirements, designing solutions, configuring systems, assisting with setup, integration, data migration, and training. The goal is to ensure high customer satisfaction, maximize product value, and secure continued subscriptions to Noggin's software and services.

Must Have:

Lead requirements gathering workshops for stakeholders.
Design and configure Noggin software solutions.
Conduct system functional testing and prepare test plans.
Deliver comprehensive product demonstrations and training.
Provide expert advice on configuration design.
Adhere to Noggin project methodology.
Maintain deep product and solution expertise.
Assist with implementation scoping and estimations.
Troubleshoot post-project production issues.
Coach and mentor junior team members.
Achieve 75% billable utilization.
Bachelor’s degree in business/IT or equivalent.
Minimum 5 years commercial experience in software implementation.
Eligible for Security Clearance.

Perks:

Competitive salary and bonus schemes.
Two weeks additional pay per year (holiday bonus).
25 days holiday entitlement + bank holidays.
Attractive defined contribution pension scheme.
Employee stock purchase plan.
Life assurance.
Enhanced maternity and paternity pay.
Career development support and wide ranging learning opportunities.
Employee health and wellbeing support EAP, wellbeing guidance etc.
Carbon neutral initiatives/goals.
Corporate social responsibility initiatives including support for volunteering days.
Well known companies discount scheme.

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Job Duties:

Apply requirements gathering techniques (such as solution walk-throughs, document analysis, requirements workshops, business analysis) to independently determine the requirements for customers or potential customers.
Lead requirements gathering workshops for medium to large stakeholder groups.
Guide the customers through Noggin Solutions to capture applicable customization changes.
Where appropriate, assist the customer in adopting best practice template work package solutions.
Devise solution design approaches to determine how to configure a system to meet functional requirements.
Create solution change registers and custom solution design documentation.
Document and assign configuration tasks to the Configuration Analysts.
Have and maintain the ability to configure all components of the system to construct entire sites (i.e., full system builds).
Conduct system functional testing using test cases and test scripts.
Prepare complete test plans including writing test cases and test scripts.
Support customer defect remediation activities.
Deliver full-length/comprehensive product demonstrations, including demonstration of entire system functionality to large numbers of participants.
Deliver standard or tailored product training to customers.
Assist customers with their configuration by providing expert advice on configuration design, and conduct customer configuration reviews.
Create customer-facing user guides and training material.
Adhere to the Noggin project methodology and provide direction/guidance on project tasks and activities to Configuration Analysts.
Develop and maintain deep knowledge and expertise in products and solutions that Noggin provides, including the customer problems they address, how they are used, and the benefits they provide.
Analyze the requirements of customers (prospective, existing or partners), and advise on or devise solutions for them, including custom configuration.
Configure solutions for customer’s needs, or tasks and coordinate the Configuration Analysts to do so.
Provide compelling presentations, tours, and demonstrations of Noggin’s products to prospective buyers, customers, or partners, that showcase how requirements are met, and the advantages and benefits.
Act as the product expert in meetings with customers or partners, answering questions about product capabilities and/or researching and providing the correct answers.
Assist with the scoping of implementations including work breakdowns and estimations.
Act as an first escalation point to assist the Noggin customer support team with troubleshooting / investigating post-project production issues.
Coach more junior members of the team and assist new starters.
Conduct internal / peer reviews of project work for junior resources working as Implementation Consultant I.
Develop knowledge base articles and share lessons learned around system configuration capabilities/functionality.
Accurately log time and achieve specified billable utilization of 75%