India Designer 1

This role at Autodesk focuses on enhancing employee experiences to better support customers. The Senior UX Designer will join the Customer Success Experience team in India, designing seamless digital experiences for customers accessing accounts and products. The designer will collaborate across disciplines, prioritize strategically, and create impactful workflows throughout the customer lifecycle, ensuring clear, engaging, and outcome-driven interactions.

Must Have

• Design and deliver a seamless end-to-end personalized platform experience
• Contribute to and enable the delivery of well thought UX deliverables (wireframes, prototypes, designs, etc.)
• Collaborate effectively with cross-functional teams including Product Management and Engineering
• Adhere to and support our design system to ensure consistency, scalability, and efficiency
• Provide feedback on the work of fellow designers
• Proactively apply and promote Accessibility best practices and designing for inclusivity
• Present design concepts, rationale, and research findings clearly to stakeholders and team members
• Develop a clear understanding of users, the business, and objectives
• Support user and market research from planning through analysis of findings
• Design intuitive interfaces for AI agents that handle complex partner ecosystem and tasks autonomously
• Able to visualise and prototype intended solutions at several levels of fidelity
• Excellent communication skills that distill complex ideas into simple formats
• Ability to visualize design solutions using a range of tools and formats
• Strong presentation and verbal communication of designs reinforcing rationale and customer impact
• Experience working with multidisciplinary design teams
• Comprehensive understanding of design thinking best practices and methodologies
• Strong understanding of accessibility best practices and implementation
• Experience designing for both desktop and mobile

Good to Have

• Degree in Human-computer interaction (HCI), interaction design, or equivalent experience
• Problem-solving and decision-making skills that consider technical constraints and customer satisfaction
• Experience working in agile and fast-moving development environment
• Knowledge of how to effectively utilize a centralized design system
• Critical thinking skills that allow for creative problem solving
• Robust knowledge of self-service customer journeys, specifically within subscription models
• Experience in designing admin functionality, such as order, subscription, and user management
• Knowledge of design tools such as Sketch, Figma, Adobe Creative Suite, and InVision
• Ability to manage multiple projects and prioritize workload to meet deadlines
• Experience with data and analytics to inform design decisions

Job Requisition ID #

25WD93045

Position Overview

Today we believe that by creating engaging and efficient employee experiences, we can better support our end customers. We have a new opportunity to continue and grow the growth experience team in India. If you are passionate about creating simple, intuitive solutions to complex problems that help customers succeed? The Customer Success Experience team is focused on delivering seamless digital experiences across the signed-in journey.

We’re looking for a Senior UX Designer to help shape these experiences, ensuring customers can easily access their accounts, use their products, and achieve their goals. You’ll collaborate across disciplines to understand customer needs, prioritize strategically, and design impactful workflows that drive value across multiple business lines. Guided by our principles, you’ll make informed design decisions throughout the customer lifecycle — try, buy, use, and extend — ensuring every interaction is clear, engaging, and outcome-driven.

Responsibilities

• Design and deliver a seamless end-to-end personalized platform experience
• Contribute to & enable the delivery of well thought UX deliverables (wireframes, prototypes, designs, etc.)
• Collaborate effectively with cross-functional teams including Product Management and Engineering, throughout the product development lifecycle
• Adhere to and support our design system to ensure consistency, scalability, and efficiency across products
• Provide feedback on the work of your fellow designers
• Proactively apply and promote Accessibility best practices and designing for inclusivity
• Present design concepts, rationale, and research findings clearly to stakeholders and team members
• Develop a clear understanding of our users, the business, and objectives Support user and market research from planning through analysis of findings
• Design intuitive interfaces for AI agents that handle complex partner ecosystem and tasks autonomously
• Able to visualise and prototype intended solutions at several levels of fidelity, from high-level wireframes or mock-ups to conceptual presentations to technical documents and diagrams

Minimum Requirements

• 5+ years of related professional user experience design experience
• Excellent communication skills that distill complex ideas into simple and easy to understand formats
• Ability to visualize design solutions using a range of tools and formats at various levels of fidelity
• Strong presentation and verbal communication of designs reinforcing rationale and customer impact
• Experience working with multidisciplinary design teams including designers, researchers, content, etc.
• Comprehensive understanding of design thinking best practices and methodologies
• Strong understanding of accessibility best practices and implementation
• Experience designing for both desktop and mobile

Preferred Qualifications

• Degree in Human-computer interaction (HCI), interaction design, or equivalent experience
• Problem-solving & decision-making skills that keep in mind technical constraints and customer satisfaction
• Experience working in agile and fast-moving development environment
• Knowledge of how to effectively utilize a centralized design system
• Critical thinking skills that allow for creative problem solving
• Robust knowledge of self-service customer journeys, specifically within subscription models
• Experience in designing admin functionality, such as order, subscription, and user management
• Knowledge of design tools such as Sketch, Figma, Adobe Creative Suite, and InVision
• Ability to manage multiple projects and prioritize workload to meet deadlines Experience with data and analytics to inform design decisions

#LI-RV1