Insurance Operations Analyst

The Insurance Operations Analyst will primarily handle Life and Pensions Policy Administration tasks, including processing change requests for in-force insurance policies. This involves reviewing requests for completeness, coordinating with stakeholders, adhering to regulatory guidelines, and resolving queries. The role requires strong analytical skills, proficiency in Microsoft Office tools, and the ability to participate in process improvement initiatives to enhance operational efficiency.

Must Have

• Over 4 years of experience in the UK Life, Pensions and Investment domain, specifically in Policy Administration (preferred). Candidates with equivalent experience in U.S. retirement services will also be considered.
• Strong analytical skills with the ability to comprehend complex information and derive meaningful insights to support decision-making.
• Proficient in the use of Microsoft Office tools for documentation, reporting, and data analysis.
• Graduate in any stream.
• Open to flexible shifts based on business requirements.
• Good verbal & written communication skills.
• Good typing skill and attention to detail.
• Good time management skills.
• Ability to work independently.

Skill required: Retirement Solutions - Policy Servicing

Designation: Insurance Operations Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

What would you do? Tower: UK Life and Pensions- Policy Administration

What are we looking for? Skillset:

• Graduate in any stream.
• Open to flexible shifts based on business requirements.
• Good verbal & written communication skills
• Good typing skill and attention to detail.
• Good time management skills.
• Ability work independently

Must have/ minimum requirement:

• Over 4 years of experience in the UK Life, Pensions and Investment domain, specifically in Policy Administration (preferred). Candidates with equivalent experience in U.S. retirement services will also be considered.
• Strong analytical skills with the ability to comprehend complex information and derive meaningful insights to support decision-making.
• Proficient in the use of Microsoft Office tools for documentation, reporting, and data analysis.

Roles and Responsibilities:

• Process Life and Pensions Policy Administration tasks, including change requests for in-force insurance policies such as mid-term adjustments and endorsements (additions, deletions, or modifications to existing policy provisions).
• Review incoming policy administration requests for completeness and accuracy; process requests and follow up for additional information or documentation when necessary.
• Coordinate with internal and external stakeholders to ensure timely and accurate completion of policy-related transactions.
• Adhere to all relevant regulatory guidelines, company procedures, and state/local compliance requirements.
• Investigate and respond to queries or requests raised by Business Partners and Client Support Teams, ensuring timely and effective resolution.
• Actively participate in process improvement initiatives and support automation efforts to enhance operational efficiency.
• Ensure adherence to defined Quality Control standards, maintaining accuracy and compliance across all processed transactions.
• Leverage strong organizational skills to identify and prioritize high-value or time-sensitive transactions.
• Balance and complete daily BAU activities along with assigned projects and additional responsibilities within agreed timelines.