Insurance Operations Analyst

Skill required: Retirement Solutions - Policy Servicing

Designation: Insurance Operations Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

What would you do? Tower: UK Life and Pensions- Policy Administration

What are we looking for? Skillset:

• Graduate in any stream.
• Open to flexible shifts based on business requirements.
• Good verbal & written communication skills
• Good typing skill and attention to detail.
• Good time management skills.
• Ability work independently

Must have/ minimum requirement:

• Over 4 years of experience in the UK Life, Pensions and Investment domain, specifically in Policy Administration (preferred). Candidates with equivalent experience in U.S. retirement services will also be considered.
• Strong analytical skills with the ability to comprehend complex information and derive meaningful insights to support decision-making.
• Proficient in the use of Microsoft Office tools for documentation, reporting, and data analysis.

Roles and Responsibilities:

• Process Life and Pensions Policy Administration tasks, including change requests for in-force insurance policies such as mid-term adjustments and endorsements (additions, deletions, or modifications to existing policy provisions).
• Review incoming policy administration requests for completeness and accuracy; process requests and follow up for additional information or documentation when necessary.
• Coordinate with internal and external stakeholders to ensure timely and accurate completion of policy-related transactions.
• Adhere to all relevant regulatory guidelines, company procedures, and state/local compliance requirements.
• Investigate and respond to queries or requests raised by Business Partners and Client Support Teams, ensuring timely and effective resolution.
• Actively participate in process improvement initiatives and support automation efforts to enhance operational efficiency.
• Ensure adherence to defined Quality Control standards, maintaining accuracy and compliance across all processed transactions.
• Leverage strong organizational skills to identify and prioritize high-value or time-sensitive transactions.
• Balance and complete daily BAU activities along with assigned projects and additional responsibilities within agreed timelines.