Insurance Operations Associate

1 Month ago • 1-3 Years

Operations

Job Description

This role involves processing various Life and Pensions policy administration tasks, including managing change requests, mid-term adjustments, and endorsements. Responsibilities include reviewing policy requests for accuracy, coordinating with stakeholders, ensuring regulatory compliance, and responding to queries. The associate will also contribute to process improvement initiatives, maintain quality control, and manage high-value, time-sensitive tasks while balancing daily activities and projects.

Must Have:

Minimum of 2 years’ experience in the UK Life, Pensions and Investment domain, specifically in Policy Administration (preferred).
Candidates with equivalent experience in U.S. retirement services will also be considered.
Strong analytical and comprehension skills with the ability to interpret information accurately and draw meaningful insights.
Proficient in Microsoft Office tools, including Excel, Word, and Outlook, for reporting, documentation, and daily operations.
Process a variety of Life and Pensions policy administration tasks, including change requests for in-force insurance policies such as mid-term adjustments and endorsements involving additions, deletions, or modifications of policy provisions.
Review policy requests for accuracy and completeness, initiate processing, and request additional information or documentation when required.
Coordinate with internal and external stakeholders to ensure timely and accurate execution of policy updates and service requests.
Ensure full compliance with all applicable regulatory requirements, company procedures, and State/Local laws.
Investigate and respond to queries from Business Partners and Client Support Teams with minimal turnaround time, maintaining service-level expectations.
Actively contribute to process improvement initiatives and automation projects, helping to enhance overall efficiency and accuracy.
Maintain strict adherence to established Quality Control standards, ensuring high-quality and error-free outputs.
Apply strong organizational and prioritization skills to effectively manage high-value transactions and time-sensitive tasks.
Balance and complete daily BAU activities alongside assigned projects and responsibilities, ensuring all deadlines are met.

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Skill required: Retirement Solutions - Policy Servicing

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? Tower: UK Life and Pensions-Policy Administration

What are we looking for? Skillset: • Graduate in any stream. • Open to flexible shifts based on business requirements. • Good verbal & written communication skills • Good typing skill and attention to detail. • Good time management skills. Ability work independently Must have/ minimum requirement • Minimum of 2 years’ experience in the UK Life, Pensions and Investment domain, specifically in Policy Administration (preferred). Candidates with equivalent experience in U.S. retirement services will also be considered. • Strong analytical and comprehension skills with the ability to interpret information accurately and draw meaningful insights. • Proficient in Microsoft Office tools, including Excel, Word, and Outlook, for reporting, documentation, and daily operations.

Roles and Responsibilities: •Roles & Responsibilities: • Process a variety of Life and Pensions policy administration tasks, including change requests for in-force insurance policies such as mid-term adjustments and endorsements involving additions, deletions, or modifications of policy provisions. • Review policy requests for accuracy and completeness, initiate processing, and request additional information or documentation when required. • Coordinate with internal and external stakeholders to ensure timely and accurate execution of policy updates and service requests. • Ensure full compliance with all applicable regulatory requirements, company procedures, and State/Local laws. • Investigate and respond to queries from Business Partners and Client Support Teams with minimal turnaround time, maintaining service-level expectations. • Actively contribute to process improvement initiatives and automation projects, helping to enhance overall efficiency and accuracy. • Maintain strict adherence to established Quality Control standards, ensuring high-quality and error-free outputs. • Apply strong organizational and prioritization skills to effectively manage high-value transactions and time-sensitive tasks. • Balance and complete daily BAU activities alongside assigned projects and responsibilities, ensuring all deadlines are met.