Interoperability Product Management Director

Description

At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools.

More than 47,000 providers trust us to manage over150 million appointments annually, reducing delays in care, streamlining contact center operations, and helping patients get the care they need, when they need it. We’ve been recognized by Forbes, Deloitte, and Inc. 5000 for our growth, innovation, and inclusive culture.

We are looking for an Interoperability Product Management Director to join our team.

In this role, you’ll:

• Be a subject matter expert of Relatient’s patient access solutions
• Partner closely with partners’ technical resources and other product management teams to ensure Dash solutions comprehensively interoperate addressing all required application workflows
• Produce detailed design of integration capabilities and required tools for use by client operations teams
• Work cross-functionally (Product, Sales, Marketing, Implementation, Client Engagement) to ensure our capabilities mature (Expected to handle 2-3 capabilities in parallel)
• Lead discussions with Clients (in Implementation and Client Engagement) to understand workings and improvement opportunities
• Work collaboratively with our clients, 3rd party partners, and engineering teams to prioritize and manage the development of new interoperability capabilities
• Gather feedback from internal and external sources to define new features, functionality, and solutions
• Document use cases and requirements documents that can easily be transformed into actionable user stories
• Create and maintain transparency into product development priorities, accomplishments, and work in progress
• Act as a cultural leader by working collaboratively and establishing effective relationships with offshore colleagues in addition to cross-functional teams and client representatives
• Serve as a mentor for junior Product team members
• Assist in the management of vendor partners to help drive overall product strategy as a combined suite consisting of in-house and 3rd party solutions

Core Experience Requirements

• BA or BS in computer science or related field or additional work experience in lieu of degree is required.
• 14+ years of experience in product management, preferably in a high-growth, SaaS environment
• Self-starter with ability to work in a fast-paced environment (a “roll up your sleeves” attitude)
• Ability to work comfortably in an evolving environment and convert ambiguity to clarity while managing multiple projects
• Extremely strong verbal and written communication skills with proven ability to communicate effectively with leadership.
• Strong analytical skills and demonstrated ability to think critically
• Exceptional organizational skills with ability to establish priorities and achieve results
• Excellent people skills and ability to engage a broad set of stakeholders
• 3+ years of hands-on experience working on designing interoperability solutions with different Practice Management and Electronic Health Record systems preferred.
• 3+ years of hands-on experience working on different interoperability technologies, including HL7, API and FHIR preferred.
• 3+ years of experience in driving product development initiatives in a cross-functional (matrix organization) environment preferred.
• 3+ years of experience working with multi-geography teams preferred
• 3+ years of experience working with clients in a Sales or Implementation capacity preferred
• 3+ years of experience working with Engineers using Agile development methodologies preferred
• 3+ years of experience in translating business requirements to detailed design and documentation preferred

Mindsets That Make a Difference

At Relatient, our values guide how we work and we’re looking for someone who lives them:

• Speed with Purpose: Move fast, stay focused.
• Outcome Ownership: Own the work and the results.
• Collaborative Impact: Work well across teams.
• Simplicity and Clarity: Communicate with intention.
• Culture of Excellence: Always learn and raise the bar.
• Automation-Driven: Wired to automate, streamline, and simplify.

A Note on Travel:

This role may require travel up to 10% based on position and organizational needs.

Pay & Perks:

For positions based in the U.S., the estimated salary range for this role is $120,000-$170,000. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget.

Benefits of working here include:

• Medical, dental, and vision plans to fit your needs.
• Company-paid life insurance and long-term disability.
• Health Savings Accounts (HSA) with employer contributions.
• Employee Assistance Program (EAP).
• 401(k) plan with company match.
• Unlimited PTO, 10 paid holidays, and paid parental leave.
• Flexible work options.

Equal Opportunity at Relatient:

We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.

To learn more about our organization, visit www.relatient.com.

Ready to Join Relatient?

If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!

To join our team, you must live in one of the following states where we’re authorized to hire:

Alabama, Arizona, Arkansas, Colorado, Connecticut, Washington D.C., Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.

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