Client Operations Manager
Job Summary
Job Description
Relatient is seeking an Implementation Client Operations Manager to define project requirements, manage project teams, and act as a product expert and process consultant for clients. The role involves overseeing the implementation of new software to improve client workplace efficiency, providing visibility into ongoing implementations with status, dependencies, and risks, and acting as an external consultant to identify opportunities for patient access and client success. The manager will work cross-functionally with dispersed internal teams to resolve complex issues within designated time frames and contribute to developing better processes, tools, and models for successful outcomes and improved operational efficiency. The ideal candidate will have a Bachelor's degree or equivalent experience and at least 3 years of project management experience in the information technology and healthcare sectors, preferably in a SaaS environment.
Must have:
- Bachelor's degree or equivalent experience
- 3+ years of project management experience in IT/healthcare
- Experience with PMI methodologies
- Ability to lead multiple projects
- Strong organizational and multi-tasking skills
- Adaptability in a dynamic environment
- Influencing skills with stakeholders
- Proficiency in Microsoft Office suite
Good to have:
- SaaS environment experience
- Experience with Salesforce
- Experience with SQL
Perks:
- Medical, dental, and vision plans
- Company-paid life insurance and long-term disability
- Health Savings Accounts with employer contributions
- Employee Assistance Program
- 401(k) plan with company match
- Unlimited PTO
- 10 paid holidays
- Paid parental leave
- Flexible work options
7 skills required
Job Details
At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools.
More than 47,000 providers trust us to manage over150 million appointments annually, reducing delays in care, streamlining contact center operations, and helping patients get the care they need, when they need it. We’ve been recognized by Forbes, Deloitte, and Inc. 5000 for our growth, innovation, and inclusive culture.
Your Role at Relatient
The Implementation Client Operations Manager defines the requirements of the project, manages the project team, lays out a blue print for the entirety of the project including scope and parameters and serves as a product expert and process consultant for the client.
This position has a preferred location in the Greater Atlanta Area, but we are happy to consider candidates from other areas if they meet all of the requirements.
In this role, you’ll help us move the needle by:
- Overseeing the implementation of new software or technology that will improve efficiency in a client workplace
- Creating clear visibility into ongoing implementations with current status, dependencies, risks and timing expectations
- Serving as an external consultant/trusted advisor to identify initial opportunities, including design recommendations, to maximize our contribution to patient access and client success
- Working cross-functionally across geographically dispersed internal teams to resolve complex issues within designated time frames
- Having a key voice in developing better processes, tools and models that generate successful outcomes within the team and improve operational efficiency.
Core Experience Requirements
We’re looking for someone with:
- Bachelor’s degree or equivalent experience in lieu of degree is required
- 3+ years of experience in project management in the information technology and healthcare sector, SaaS environment preferred.
- Proven work experience in project management in the information technology and healthcare sector using recognized PMI methodologies
- Proven ability to lead multiple, highly visible projects simultaneously and meet deadlines
- Strong organizational skills including attention to detail and multi-tasking skills
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
- Has experience influencing internal and external stakeholders in order to drive success
- Proficiency in using the Microsoft Office suite of software
- Experience with MS Office, Excel, Word and PowerPoint
- Experience with Salesforce, SQL helpful.
Mindsets That Make a Difference
At Relatient, our values guide how we work and we’re looking for someone who lives them:
- Speed with Purpose: Move fast, stay focused.
- Outcome Ownership: Own the work and the results.
- Collaborative Impact: Work well across teams.
- Simplicity and Clarity: Communicate with intention.
- Culture of Excellence: Always learn and raise the bar.
- Automation-Driven: Wired to automate, streamline, and simplify.
A Note on Travel:
This role may require travel up to 20% based on position and organizational needs.
Pay & Perks:
For positions based in the U.S., the estimated salary range for this role is $65,000-$95,000. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget.
Benefits of working here include:
- Medical, dental, and vision plans to fit your needs.
- Company-paid life insurance and long-term disability.
- Health Savings Accounts (HSA) with employer contributions.
- Employee Assistance Program (EAP).
- 401(k) plan with company match.
- Unlimited PTO, 10 paid holidays, and paid parental leave.
- Flexible work options.
Equal Opportunity at Relatient:
We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.
To learn more about our organization, visit www.relatient.com.
Ready to Join Relatient?
If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!
To join our team, you must live in one of the following states where we’re authorized to hire:
Alabama, Arizona, Arkansas, Colorado, Connecticut, Washington D.C., Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.
#LI-Remote
Alabama, Arizona, Arkansas, Colorado, Connecticut, Washington D.C., Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.
#LI-Remote
#LI-AM1
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