Manager of Client Engagement
3 Months ago • 5 Years + • $95,000 PA - $140,000 PA
Job Description
Relatient is seeking a Manager of Client Engagement to lead a team of Client Advisors, focusing on client satisfaction, retention, and growth. This role is crucial for successful product adoption and building a strong base of referenceable accounts. Responsibilities include managing client relationships, driving revenue growth and retention strategies, mitigating risks, promoting product adoption and ROI through data-driven insights, and overseeing team performance and documentation. The ideal candidate should have a Bachelor's degree or equivalent experience, 5 years of progressive client success experience, proficiency in Microsoft Office Suite and CRM software, and experience working in cross-functional teams.
Good To Have:
- 2+ years of leadership/manager experience
- Healthcare experience
- Technical aptitude
- Knowledge of networking technologies
Must Have:
- Bachelor's degree or equivalent experience
- 5 years of client success experience
- Proficient in Microsoft Office Suite
- Knowledge of customer service practices
- Experience with CRM software
- Ability to work in cross-functional teams
- Proven track record in a goal-oriented environment
Perks:
- Medical, dental, and vision plans
- Company-paid life insurance
- Long-term disability insurance
- Health Savings Accounts with employer contributions
- Employee Assistance Program
- 401(k) plan with company match
- Unlimited PTO
- 10 paid holidays
- Paid parental leave
- Flexible work options
At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools.
More than 47,000 providers trust us to manage over150 million appointments annually, reducing delays in care, streamlining contact center operations, and helping patients get the care they need, when they need it. We’ve been recognized by Forbes, Deloitte, and Inc. 5000 for our growth, innovation, and inclusive culture.
Your Role at Relatient
The Manager of Client Success leads a team of Client Advisors that are accountable for client satisfaction, retention, and growth within Relatient's existing client base. This role is essential for supporting successful adoption of our products and services and supporting their team to establish a strong cohort of referenceable accounts.
This role has a preference to be located in the greater Atlanta area, but could be fully remote for the right candidate.
In this role, you’ll help us move the needle owning:
- Client Relationship Management: Oversees the strategy and delivery of exceptional service and support across Relatient’s suite of products, including patient messaging, scheduling, payment, and surveys. Serves as the primary point of escalation and leadership contact for clients who fall into their Client Advisor’s assigned clients.
- Revenue Growth and Retention: Support Client Advisor team in development and execution of strategies for renewals, pricing, and contract terms to ensure client satisfaction and value. Also includes driving strategy and tactical plans for Advisors to identify and address whitespace for the expansion and addition to client contracts.
- Risk and Issue Management: Identify and mitigate risks related to revenue and relationships across Client Advisor clients. Support Advisors as they address day-to-day client issues and orchestrate cross-functional teams to resolve complex or persistent problems effectively.
- Product Adoption and ROI: Promote the adoption and utilization of Relatient’s products. Innovates to drive their assigned team to provide data-driven insights and best practices to enhance client ROI and drive advocacy within their organization and the broader market. Coaches Client Advisors to translate data and insights into consumable, easily described value narratives.
- Team Management and Documentation: Assumes overall responsibility for the strategy, status, and outcomes associated with their Client Advisors’ assigned accounts. Create and maintain mechanisms to ensure accurate documentation and reporting on account activities, adhering to Relatient activity guidelines.
Core Experience Requirements
We’re looking for someone with:
- Bachelor’s degree or additional experience in lieu of degree is required
- 5 years of progressive experience in client success
- Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
- Knowledge of customer service practices
- Experience with Customer Relationship Management (CRM) software such as Salesforce
- Ability to work in cross-functional team environments
- Demonstrated success in working towards change with a spirit of collaboration, urgency, and flexibility.
- Proven track record of working in a goal-oriented and self-directed environment
Bonus points if you have these preferred qualifications:
- 2+ years of previous leadership/manager experience preferred
- Healthcare experience is strongly preferred
- Technical aptitude and ability to learn software programs
- Knowledge of technologies such as networking, internet technologies, web servers, XML, and database structures
Mindsets That Make a Difference
At Relatient, our values guide how we work and we’re looking for someone who lives them:
- Speed with Purpose: Move fast, stay focused.
- Outcome Ownership: Own the work and the results.
- Collaborative Impact: Work well across teams.
- Simplicity and Clarity: Communicate with intention.
- Culture of Excellence: Always learn and raise the bar.
- Automation-Driven: Wired to automate, streamline, and simplify.
A Note on Travel:
This role may require travel up to 25% based on position and organizational needs.
Pay & Perks:
For positions based in the U.S., the estimated salary range for this role is $95,000-$140,000. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget.
Benefits of working here include (US):
- Medical, dental, and vision plans to fit your needs.
- Company-paid life insurance and long-term disability.
- Health Savings Accounts (HSA) with employer contributions.
- Employee Assistance Program (EAP).
- 401(k) plan with company match.
- Unlimited PTO, 10 paid holidays, and paid parental leave.
- Flexible work options.
Equal Opportunity at Relatient:
We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.
To learn more about our organization, visit www.relatient.com.
Ready to Join Relatient?
If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!
To join our team, you must live in one of the following states where we’re authorized to hire:
Alabama, Arizona, Arkansas, Colorado, Connecticut, Washington D.C., Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.
Alabama, Arizona, Arkansas, Colorado, Connecticut, Washington D.C., Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.
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