Customer Service Supervisor

2 Weeks ago • All levels

Job Summary

Job Description

The Customer Service Supervisor will oversee daily operations, ensuring agent productivity and schedule adherence. This role involves providing real-time support and feedback to agents, leading team meetings, and addressing escalated customer issues. The supervisor will monitor customer interactions for quality, track performance metrics, and collaborate with other teams to improve support operations. Managing project timelines and providing updates to senior management are also key responsibilities. The ideal candidate will possess leadership experience, proficiency in customer support tools, analytical skills, and knowledge of industry regulations.
Must have:
  • Leadership experience in gambling or customer support.
  • Proficiency in customer support tools and technology.
  • Analytical skills for strategic planning.
  • Knowledge of industry regulations and best practices.
  • Advanced knowledge of English.
Good to have:
  • Excellent communication skills.
  • Strong leadership and team management skills.
  • Strong organizational and prioritization skills.
  • Ability to work in a fast-paced environment.
  • A collaborative mindset and team-player abilities.
  • Proactive problem-solving skills.

Job Details

Growe welcomes those who are excited to:
  • Oversee daily operations, ensuring agent productivity and adherence to schedules;

  • Work with agents to provide real-time support and constructive feedback on performance;

  • Lead team meetings to share updates and reinforce training objectives;

  • Address escalated customer issues and manage emergency ticket handling when required;

  • Monitor customer interactions to maintain compliance with quality standards;

  • Track performance metrics, such as response and resolution times, to ensure efficiency;

  • Collaborate with other teams on projects aimed at improving support operations;

  • Manage project timelines, deliverables, and outcomes to support organizational goals;

  • Provide regular updates to senior management on support operations and project progress.

We need your professional experience:
  • Proven experience in a leadership role within the gambling or customer support industry;

  • Proficiency in customer support tools and technology;
  • Analytical skills for data-driven strategic planning;

  • Knowledge of industry regulations and best practices;

  • Advanced knowledge of English.
We appreciate if you have those personal features:
  • Excellent communication skills;

  • Strong leadership and team management skills;

  • Strong organizational and prioritization skills to meet deadlines;

  • Ability to work effectively in a fast-paced environment and handle pressure;

  • A collaborative mindset with excellent team-player abilities;

  • Proactive problem-solving skills to address complex issues promptly.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Similar Jobs

Hello Games - Machine Learning Engineer

Hello Games

United Kingdom (On-Site)
3 Months ago
Workato - Senior Data Engineer

Workato

Nicosia, Nicosia, Cyprus (On-Site)
2 Weeks ago
Illuminia - Sr. Information Security Engineer

Illuminia

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
ION - Principal Business Consultant - Endur

ION

London, England, United Kingdom (On-Site)
7 Months ago
Ajmera Infotech - ASP.NET Developer with Azure Expertise

Ajmera Infotech

San Jose, California, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Alphasense - Enterprise Account Executive, International Strategic Sales

Alphasense

New York, United States (Hybrid)
2 Days ago
McDonald's Corporation - Finance Senior Manager

McDonald's Corporation

Chicago, Illinois, United States (On-Site)
1 Month ago
winking Entertainment - Game Facilitator (Store Associate)

winking Entertainment

Orlando, Florida, United States (On-Site)
2 Weeks ago
ByteDance - Student Researcher (Doubao (Seed) - Foundation Model - Generative AI)

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
Cadence - Sr Software Engineer, GPU Rendering

Cadence

Burlington, Massachusetts, United States (On-Site)
2 Weeks ago
London stock Exchange - Sr Manager - Oracle ERP ARE Lead

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
2 Days ago
Axon - US Sales Operations Manager

Axon

Sterling, Virginia, United States (On-Site)
2 Weeks ago
Qualcomm - Engineer - Power Analysis & Optimization

Qualcomm

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Wrike - Senior AI Product Manager

Wrike

Prague, Prague, Czechia (Hybrid)
2 Weeks ago
Spin Master - Manager, Engineering

Spin Master

Haiphong, Hai Phong, Vietnam (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Chile Chico, Aysén, Chile

Iron Mountain - Commercial Sales Manager

Iron Mountain

Santiago, Santiago Metropolitan Region, Chile (On-Site)
1 Week ago
Xepelin - Customer Success Executive Corporativo

Xepelin

Santiago, Santiago Metropolitan Region, Chile (On-Site)
10 Months ago
Growe - VIP Event Manager

Growe

Chile (On-Site)
1 Week ago
Evolution - Key Account Manager

Evolution

Chile Chico, Aysén, Chile (On-Site)
10 Months ago
Xepelin - Account Executive Corp

Xepelin

Santiago, Santiago Metropolitan Region, Chile (On-Site)
6 Months ago
Xepelin - Corp Sales Lead

Xepelin

Santiago, Santiago Metropolitan Region, Chile (Hybrid)
3 Weeks ago
Thales - Paid Internship in Sales

Thales

Santiago, Santiago Metropolitan Region, Chile (Hybrid)
2 Days ago
Salesforce - Regional Sales Director

Salesforce

Chile (Remote)
1 Month ago
Salesforce - Commerce Cloud Account Executive

Salesforce

Chile (Remote)
1 Month ago
Xepelin - Accounting Analyst

Xepelin

Santiago, Santiago Metropolitan Region, Chile (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Here at GROWE, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

Thành Phố Hồ Chí Minh, Vietnam (On-Site)

Thành Phố Hồ Chí Minh, Vietnam (On-Site)

Thành Phố Hồ Chí Minh, Vietnam (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Chile (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Colombia, Huila, Colombia (On-Site)

View All Jobs

Get notified when new jobs are added by Growe

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug