Job Description
The Payment Operations Manager will be responsible for ensuring the proper functioning and optimization of payment methods, monitoring acceptance rates, and managing balances for withdrawals and top-ups. This role involves developing contingency plans, creating monitoring guidelines, and providing regular payment activity reports. The manager will also assist with new payment provider integrations, suggest improvements to payment flows, and collaborate with BI for enhanced reporting. Candidates need 2+ years of experience in online payments, strong financial data processing skills, and advanced Excel proficiency.
Good To Have:
- Attention to details and multitasking
- Quick tasks execution
- High level of communication skills
- Ability to make decisions on disabling/enabling methods independently
Must Have:
- 2+ years as a billing/payments manager/specialist in online payments (iGaming industry is preferable)
- Confident in dealing with numbers and processing financial/transactional information
- Advanced Excel and other MS Office software user
- Good understanding of online payments technical integrations, funnels, flows
- Experience in written and oral communication with foreign customers or partners
- Deep understanding of payment and transactional systems and services
- Upper-Intermediate English proficiency
##### Growe welcomes those who are excited to:
- Ensure proper functioning of payment methods and escalate issues when needed;
- Monitor acceptance rates and decide which payment methods to enable/disable and how to distribute volumes;
- Maintain sufficient balances for withdrawals and top-ups, and analyze the cost efficiency of each method;
- Develop contingency and emergency plans;
- Create monitoring guidelines and procedures for support teams;
- Provide regular payment activity reports;
- Assist with integrating new payment providers/methods;
- Suggest improvements to payment flows and user experience;
- Handle requests from customer support;
- Test new payment method integrations and deployments;
- Collaborate with BI to enhance reporting and track key business metrics.
##### We need your professional experience:
- 2+ years as a billing/payments manager/specialist in online payments (iGaming industry is preferable);
- Confident in dealing with numbers and processing of financial/transactional information;
- Advanced Excel and other MS Office software user;
- Good understanding of online payments technical integrations, funnels, flows;
- Experience in written and oral communication with foreign customers or partners;
- Deep understanding of payment and transactional systems and services;
- Upper-Intermediate English proficiency.
##### We appreciate if you have those personal features:
- Attention to details and multitasking;
- Quick tasks execution;
- High level of communication skills;
- Ability to make decisions on disabling/enabling methods independently.
##### We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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