I.T. Administrator

The Company:

Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.

We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1M passionate learners with more than $100M in annual bookings.

Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.

About The Role:

We’re looking for an experienced I.T. Administrator to take full ownership of I.T. at Outschool as we bring the function in-house. This is a hands-on, in-person role based in our San Francisco office, supporting both our onsite team and our remote employees across the U.S., Canada, and Korea.

You’ll report to the Head of Infrastructure Engineering and collaborate closely with our administrative and infrastructure teams to ensure every employee—regardless of location—is set up for success.

This role is ideal for someone who thrives in an onsite environment, enjoys supporting a wide range of internal tech needs, and is excited to be the go-to person for all things I.T. at a growing company.

Core Responsibilities:

• Own and operate all aspects of Outschool’s I.T. infrastructure and support systems
• Lead onboarding and offboarding processes across all systems and tools
• Manage and monitor our Okta and Jamf environments
• Maintain and coordinate laptop and peripheral logistics—including distribution, returns, trade-ins, and disposal
• Upgrade, troubleshoot, and maintain our inventory of Mac laptops
• Provide day-to-day support through internal help desk operations (e.g., password resets, system troubleshooting, Google Workspace support)
• Collaborate with engineering and security teams on device compliance and investigations
• Serve as a consistent, onsite I.T. resource for our San Francisco team while also supporting remote employees globally

Desired Experience & Skills:

• 5+ years of experience in a dedicated I.T. support or administrator role
• Experience supporting teams at a company of 100–500 employees
• Deep familiarity with Mac systems (this is a Mac-only environment)
• Hands-on experience with:
• Comfortable managing both remote and in-person I.T. needs
• Strong organizational and problem-solving skills; able to triage and prioritize efficiently
• Eager to work onsite and serve as a reliable in-person resource for our San Francisco team

This role will be based in the Bay Area. The annual salary range for this Bay Area-based role is $150,000-$170,000.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound

on March 21, 2024.

Please see the independent bias audit report covering our use of Covey here

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Outschool Cares:

At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:

• Shared Financial Success: Competitive salaries, stock options, and investment plans that make saving for retirement easier.
• Health & Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions.
• PTO & Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends.
• Fully Distributed: We create a remote culture through expensable meals, virtual events, expensable home office setup, and internet allowance.
• Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool!
• Community Impact: Outschool matches employee donations to established charities and has committed to support Outschool.org

’s non-profit programs.

Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.

If you require a reasonable accommodation to participate in the job application or interview process, please contact recruiting@outschool.com

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Benefits packages are included for full-time employees only. Please note benefits and perks may vary for employees based outside of the US and Canada.

Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.

_Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission

or we may ask if you would like us to retain it later should there be consideration (this is not typical at all).

If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our Employee/Applicant Privacy Notice

for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information._