Job Description
Shield AI is establishing a new office in India and is actively seeking an IT Administrator to deliver essential onsite technical support and maintain seamless IT operations. This hands-on position requires the individual to serve as the primary point of contact for all IT-related needs, offering comprehensive support to both local and global teams. Key responsibilities include troubleshooting hardware, software, and network issues, as well as efficiently managing user accounts and IT assets.
Good To Have:
- Basic understanding of office networking (Wi-Fi, VPN) and ability to coordinate with vendors/global IT for advanced issues.
- Experience supporting AV/meeting room setups.
- Prior experience in a global or distributed company.
Must Have:
- Provide onsite IT support for our India office, including troubleshooting hardware, software, and network issues.
- Set up and maintain laptops, desktops, and peripherals for employees.
- Manage user accounts, permissions, and security policies via Microsoft Active Directory / Azure AD.
- Support collaboration tools such as Microsoft 365, Teams, and Outlook.
- Configure and maintain office network infrastructure (Wi-Fi, VPN, firewalls).
- Support onboarding and offboarding processes, ensuring smooth IT setup for new hires.
- Monitor and manage IT asset inventory for the India office.
- Partner with Shield AI’s global IT team to align with company-wide standards and security practices.
- Proven hands-on IT support or systems administration experience.
- Strong knowledge of Windows operating systems and the Microsoft 365 environment.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills and a customer-focused approach.
- Ability to work independently in a small-office/startup environment.
Perks:
- Comprehensive international benefits package on top of base salary.
We are opening a new office and are seeking an individual to provide onsite technical support and ensure smooth IT operations. This is a hands-on role where you will be the first point of contact for IT needs, supporting both local and global teams.
What You’ll Do:
- Provide onsite IT support for our office, including troubleshooting hardware, software, and network issues.
- Set up and maintain laptops, desktops, and peripherals for employees.
- Manage user accounts, permissions, and security policies via Microsoft Active Directory / Azure AD.
- Support collaboration tools such as Microsoft 365, Teams, and Outlook.
- Configure and maintain office network infrastructure (Wi-Fi, VPN, firewalls).
- Support onboarding and offboarding processes, ensuring smooth IT setup for new hires
- Monitor and manage IT asset inventory for the office.
- Partner with the global IT team to align with company-wide standards and security practices.
Required qualifications:
- Proven hands-on IT support or systems administration experience.
- Strong knowledge of Windows operating systems and the Microsoft 365 environment.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills and a customer-focused approach.
- Ability to work independently in a small-office/startup environment.
Preferred Qualifications:
- Basic understanding of office networking (Wi-Fi, VPN) and ability to coordinate with vendors/global IT for advanced issues.
- Experience supporting AV/meeting room setups.
- Prior experience in a global or distributed company.
Our international team members are employed through our Employer of Record (EOR) and receive a comprehensive international benefits package on top of base salary. For full details on compensation and benefits, please consult your talent acquisition partner.
Set alerts for more jobs like IT Administrator
Set alerts for new jobs by Shield AI
Set alerts for new Administartive jobs in India
Set alerts for new jobs in India
Set alerts for Administartive (Remote) jobs
