IT Field Services Technician

We are seeking a detail-oriented and tech-savvy IT Field Services Technician to work within the healthcare industry to support the deployment of various systems across multiple hospital environments. This position plays a critical role in enhancing patient care through the seamless installation and configuration of cutting-edge virtual care technologies in patient rooms.

You will be responsible for installing, testing, and maintaining hardware, including smart displays, cameras, sensors, and related networking equipment. Additionally, you’ll play a key role in developing repeatable processes, standard operating procedures (SOPs), and technical documentation to support ongoing installations and scalability.

 

Key Responsibilities:

• Install hardware in patient rooms, including displays, cameras, microphones, sensors, and peripheral devices.
• Configure and test hardware and software for proper functionality, network connectivity, and clinical usability.
• Collaborate with hospital IT and clinical teams to ensure proper room layout, device placement, and operational readiness.
• Run cables, mount devices, and secure hardware based on installation schematics and safety requirements.
• Troubleshoot issues during and after installation to minimize downtime and disruption to clinical care.
• Develop and maintain detailed installation guides, wiring diagrams, checklists, and other technical documentation.
• Create and standardize processes and procedures for consistent installation and maintenance workflows.
• Document installations, configurations, and any technical issues encountered or resolved.
• Provide basic training and handoff to nursing staff or technical liaisons as needed.
• Maintain an organized and safe work environment, adhering to hospital infection control and safety standards.
• Track inventory and report equipment usage or shortages to the project lead.

 

Qualifications:

Required:

• 2+ years of experience in IT hardware installation, preferably in healthcare or clinical environments.
• Experience developing SOPs, documentation, and process workflows.
• Familiarity with networking concepts (LAN, PoE, IP addressing) and AV equipment.
• Proficient with tools and safety procedures related to mounting, cable management, and installation.
• Strong problem-solving skills and attention to detail.
• Ability to work in active hospital settings and follow HIPAA compliance and hospital protocols.
• Excellent communication and interpersonal skills.
• Valid driver’s license and willingness to travel to various hospital sites as required.

Preferred:

• Experience with telehealth systems, patient room technology, or healthcare IT deployments.
• Knowledge of virtual care platforms- MeMD, Carepatron, Teladoc Health, Tebra, or HelloCare.ai

 

Working Conditions:

• Frequent walking and standing within hospital settings.
• Travel Required 80%
• Occasional lifting of equipment up to 50 lbs.
• May require early morning, evening, or weekend work during major rollout phases.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.