IT Service Specialist II - Temporary

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

EA's Information Technology (EAIT) team connects the company's global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs from game development to marketing and publishing with innovative solutions that foster creativity and productivity. As a member of EAIT, you'll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader.

You'll report into the IT Manager and working with the Kirkland Site IT team to understand and align with AAA studio pipelines, processes, and bottlenecks, and engaging with the larger IT community to share and exchange technical knowledge.

You will be focused on client-based support solutions promoting the development of games. This is an onsite role based in our Kirkland EA office.

Responsibilities

• You will provide effective technical support to end users, ensuring proactive communication and resolution of issues by IT ticketing system, calls, email, internal messaging or in-person interactions.
• You will collaborate with the Desktop support team that is responsible for: Imaging and new machine setups for both PC and Mac, refreshes, hardware replacements and upgrades, software licensing, and onsite support for studio staff with walk-up help requests.
• You will develop relationships with the business and other departments at all levels to have a greater understanding of individual and team needs, as well as development pipelines and important milestone dates.
• Apply deep knowledge of audio-visual systems to ensure reliable meeting room operations.
• Deliver prompt, steady support in fast-paced or urgent situations.
• Collaborate with global IT peers and management to ensure consistent support is provided across regions and sites.
• Ensuring the fleet of hardware at your site follows hardware asset management best practices, and equipment is evergreened on appropriate timelines to reduce business downtime and empower staff productivity.
• You deliver reliable support for executives and on-site events.

Required Qualifications

• Bachelor's degree and minimum 3 years experience in either a Desktop Support or IT Specialist role.
• Working knowledge of studio development and productivity applications including Perforce, Visual Studio, Adobe Creative Cloud, Maya, Parsec, Slack, Teams and Zoom video conferencing.
• Working knowledge of IT ticketing systems such as ServiceNow.
• Support experience with G-suite, Microsoft Office, DNS, DHCP, Active Directory, SCCM/MEM, JAMF, file and printing services, and shared drives
• Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, and working knowledge and familiarity of network hardware connectivity.
• Familiarity with video game consoles, peripherals and other audio-visual hardware.

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• Washington (depending on location e.g. Seattle vs. Spokane) *$32 - $41 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to temporary full-time employees scheduled to work 40 hours a week.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.