Job Description
- Experience supporting creative software like Autodesk (e.g., Maya, 3ds Max), Adobe Creative Suite.
- Familiarity with version control systems like Perforce, Git.
- Experience with Mobile Device Management solutions or Unified Endpoint Management solutions.
- Basic scripting knowledge (e.g., PowerShell, Bash) for automation.
- Proven experience (min. 2 years) in an IT support, helpdesk, or desktop support role.
- Strong practical knowledge of Windows 11.
- Hands-on experience with Active Directory for user and group management.
- Experience administering Google Workspace (G Suite) or Microsoft 365.
- Solid hardware troubleshooting skills (Workstations, laptops, and other peripherals).
- Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Benefit package 100% paid by PCF.
- Full Dental coverage, including major dental.
- 4% RRSP matching before tax deductions, 100% vested on day 1.
- Paid week off during Winter Holidays.
- 20 paid vacation days and 5 paid sick days.
- Free virtual health and mental well-being sessions.
- Personal development opportunities and ability to work in a global environment.
- Work in a creative team with people full of passion for what they do.
Provide first and second-line technical support for our employees (on-site and remote) regarding hardware (workstations, laptops, Game Consoles), software, and network issues. Manage user accounts, permissions, and groups in Active Directory. Administer and support users in key business applications, including Google Workspace, Autodesk, Adobe Creative Suite. Troubleshoot and resolve issues on both Windows and macOS operating systems. Handling the preparation and configuration of employee hardware, and assisting with the procurement and decommissioning processes. Maintain an accurate inventory of hardware assets and software licenses. Provide technical assistance for video conferencing tools like Google Meet, Zoom, and Slack. Diagnose and resolve technical problems remotely using tools like TeamViewer. Create and maintain technical documentation, guides, and records of issue resolutions. Advise employees on security best practices and company IT policies.
