IT Specialist

Company Description

People Can Fly, a leading independent AAA game development studio, is composed of an international team of hundreds of talented individuals working from offices in Poland, the UK, the US, and Canada, as well as remotely from around the world through our remote work programs.

Founded in 2002, PCF has made its mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of the most experienced Unreal Engine studios in the industry and we are expanding it with in-house solutions called PCF Framework.

Our creative teams are currently working on several exciting titles: Gemini is our new project in development with Square Enix; Gears of War: E-Day is a game in collaboration with Microsoft Corporation; Bifrost and Lost Rift are projects we are developing under a self-publishing model. We are also working on a virtual reality project and other undisclosed projects, with more information to come later.

With over 20 years of experience, PCF sets out to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talents in the industry to work together on the new generation of action games for the global gaming community.

If you decide to accompany us on this journey, you’ll have a unique opportunity for professional growth in an exciting, multinational environment, alongside leaders in the industry, to bring a brand-new unique experience to players worldwide.

For more information, please visit: www.peoplecanfly.com.

Job Description

• IT support for Desktop Support and Systems
• Collaborate with internal teams to identify and address technical challenges.
• Users support (including Google Workspace, Autodesk, Adobe, Active Directory, and Perforce)
• Troubleshooting a variety of technical issues across different operating systems, various applications, and hardware
• Video Conferencing troubleshooting, including Google Meet, Zoom, and Slack
• Provide technical guidance on applications and security practices
• Procurement and device management
• Troubleshooting remotely via TeamViewer
• Support employee technology lifecycle, i.e. hardware, software, and peripherals.
• Asset and software tracking
• Provide excellent customer service and support to end-users
• Provide technical support onsite and remotely
• Document and maintain accurate records of technical issues and resolutions

Qualifications

• Ability to read users and make great judgment calls
• Patience and a desire to provide world-class customer service
• Flexible and inclusive interpersonal and communication skills
• Proven ability to work independently with minimal supervision; must be a self-motivated, self-starter that can initiate ideas and take ownership of work
• Ability to utilize root cause analysis to identify problems from symptoms and implement solutions inclusively with the team and business partners
• Ability to learn new technologies quickly and with minimal guidance
• Thrives on technical challenges and takes pride in solving them
• Strong interpersonal and communication skills, with a customer-centric approach

Additional Information

What we offer:

• Benefit package 100% paid by PCF. The insurance company reimburses 100% of claims (Up to $1000 per service a year, as well as individual family coverage).
• Full Dental coverage, including major dental.
• 4% RRSP matching before tax deductions, 100% vested on day 1.
• Paid week off during Winter Holidays.
• 20 paid vacation days and 5 paid sick days.
• Free virtual health and mental well-being sessions are included in the plan for members and their dependents.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.