IT Support Administrator

As an IT Support Administrator at Thatch Health, you will be crucial in maintaining productivity and security within a Mac-first environment. This role involves providing expert support for a modern technology stack, managing the employee lifecycle from onboarding to offboarding, and ensuring robust access control and hardware provisioning. You will also build and maintain a comprehensive knowledge base, automate repetitive IT tasks, and collaborate with teams to uphold the company's security posture. This position offers autonomy to improve systems and directly impact company operations in a fast-growing healthcare technology company.

Must Have

• Provide expert support for Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion.
• Own employee lifecycle experience, managing access control, hardware provisioning, and documentation.
• Build and maintain a comprehensive knowledge base for self-service.
• Identify and automate repetitive IT tasks to improve efficiency.
• Partner with IT Lead and cross-functional teams to support initiatives and security.
• 3-5 years of hands-on IT support experience in a corporate environment.
• Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable.
• Deep understanding of SSO, 2FA, passkeys, and password management systems.
• Strong knowledge of security principles and best practices.
• Excellent follow-through and organizational skills.

Good to Have

• Self-motivated individuals who can work independently and take ownership.
• Quick learners who can master new technologies with minimal guidance.
• Patient communicators with flexible, inclusive interpersonal skills.
• Problem-solvers who are resilient and view technical challenges as opportunities.
• People who thrive in fast-paced environments and adapt quickly.

About the role

At Thatch Health, technology isn't just what we build—it's how we work. As our IT Support Administrator, you'll be the go-to expert who keeps our teams productive, secure, and equipped to do their best work. This role offers the opportunity to work with modern tools in a Mac-first environment, where you'll have the autonomy to automate processes, improve systems, and directly impact how our entire company operates. If you're someone who thrives on solving technical challenges, values security best practices, and wants to work in a fast-growing healthcare technology company where your contributions are immediately visible, this role is for you.

What you'll do

• Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
• Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation
• Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently
• Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead
• Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture

Background we're looking for

• 3-5 years of hands-on IT support experience in a corporate environment
• Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
• Deep understanding of SSO, 2FA, passkeys, and password management systems
• Strong knowledge of security principles and best practices with proven ability to implement them
• Excellent follow-through and organizational skills—you never let tasks fall through the cracks

Experience we’d be particularly excited about

• Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish
• Quick learners who can master new technologies with minimal guidance
• Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others
• Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities
• People who thrive in fast-paced environments and can adapt quickly to changing priorities

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

• 25 minute phone screen to talk through your background and interest in Thatch
• 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute Zoom meeting to meet 3 members of the team
• 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles