IT Support Specialist

38 Minutes ago • 1 Years +

IT & Infrastructure

Job Description

JetBrains is seeking an IT Support Specialist for their Warsaw office. The role involves providing technical support to employees, setting up and maintaining computer hardware and software (Windows, Linux, macOS), and advising on IT-related issues. The ideal candidate will have strong troubleshooting skills, experience in IT Helpdesk Support, and proficiency in English and Polish. They should be patient, team-oriented, and eager to learn and apply new technologies.

Good To Have:

Eagerness to share knowledge with peers.
Ability to quickly come up with solutions when communicating with users remotely.

Must Have:

Ability to take apart and repair any computer.
Ability to fix operating system errors without reinstalling.
Patient and polite communication with users.
Knowledge of local networks and the Internet.
Enjoy disassembling devices to learn more about them.
Willingness to solder damaged wires.
Strong teamwork skills.
Desire for professional growth and applying new technologies.
Pride in the work you do.
1+ years of IT Helpdesk Support experience.
Fluent English and conversational Polish.

Add these skills to join the top 1% applicants for this job

team-management

game-texts

macos

linux

aws

azure

vmware

The company has 10 offices around the world, and all of them are connected via dedicated channels, have video conferencing, telecommunication systems, and server rooms. That is 1000 workstations (Windows, Linux & macOS), 1000 virtual machines in a private VMware Cloud, and 300 virtual machines in public AWS and Azure Clouds. The IT department is made up of 30 people who daily support the whole IT infrastructure of the company. The team is currently looking for an IT Support Specialist.

We'll be happy to have you on our team if you:

Can take apart and repair any computer.
Can fix errors in the operating system in different ways (not only by reinstalling the OS).
Will communicate patiently and politely with users who experience issues.
Know how local networks and the Internet work.
Enjoy disassembling all kinds of devices to learn more about them.
Don't mind soldering a damaged wire.
Have strong teamwork skills: are open to diverse opinions and can support your point with sound reasoning.
Want to grow as a professional, to master and apply new approaches and technologies.
Take pride in the work you do.
Have previous IT Helpdesk Support experience (1+ years).
Speak fluent English and conversational Polish.

We'll be super excited if you:

Are eager to share your knowledge with your peers.
Can quickly come up with solutions when communicating with users remotely.

What tasks we have in store:

Providing technical support to all employees.
Setting up new computers, fixing and modernizing the old ones.
Deciding what hardware will be a better choice for a particular case.
Advising on any hardware or software-related issues.
Maintaining all the IT equipment in the office: computers, monitors, laptops, printers, copy machines, phones, and video conferencing systems.

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