It Support Specialist

Job Description

JOB SUMMARY:

We are seeking a skilled and proactive professional to lead the implementation and support of an enterprise-wide monitoring and observability solution in a high-availability, 24/7 production environment.

ROLES AND RESPONSIBILITIES:

• Design, deploy, and maintain enterprise monitoring and observability solutions, including application performance monitoring (APM), infrastructure monitoring, and event correlation.
• Administer and optimize monitoring tools such as AppDynamics (preferred), or equivalent experience with three or more of the following: Prometheus, Azure Monitor, SCOM, Entuity, or WhatsUpGold.
• Collaborate with network, systems, and development teams to ensure end-to-end visibility across complex IT environments.
• Provide monitoring coverage and support for both Windows and UNIX/Linux-based systems, including advanced shell scripting for automation and diagnostics.
• Apply cloud-native monitoring strategies, especially within Azure-based infrastructures.
• Understand distributed application architectures and the associated observability requirements.
• Respond to incidents, analyze trends, and provide root cause analysis using insights derived from monitoring tools.
• Work independently or within cross-functional teams in fast-paced, operational environments.
• Develop documentation and standard operating procedures for monitoring systems and processes.

QUALIFICATIONS:

• Experience in enterprise-level monitoring and performance management tools.
• Strong scripting and automation skills (e.g., Bash, PowerShell).
• Proficiency with network infrastructure and systems administration.
• Demonstrated knowledge of cloud technologies and monitoring best practices in Azure environments.
• Excellent communication, problem-solving, and analytical skills.
• Ability to manage multiple priorities and respond effectively to critical incidents.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Job Requirements

Hybrid

By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.