Jira Service Desk Operations Coordinator

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

We’re hiring a Jira Service Desk Operations Coordinator to support the Employee & Workplace Experience (EWX) team at a leading global organization. This fully remote role offers the opportunity to help deliver a seamless, high-touch experience for employees by managing service desk inquiries and hotel accommodations related to offsite events.

As the Operations Coordinator, you’ll play a key role in ensuring smooth day-to-day operations, providing support with hotel rooming logistics, and handling employee requests with care and efficiency. You’ll collaborate with cross-functional teams and vendors to ensure the employee journey is professional, streamlined, and enjoyable from start to finish.

Responsibilities:

• Manage Jira Service Desk requests: Serve as the main point of contact for EWX inquiries, escalating issues as needed and maintaining documentation of standard processes.

• Support general operations: Assist with employee events, experience enhancements, and day-to-day logistics across the EWX program.

• Coordinate hotel rooming logistics: Manage hotel room block availability and employee requests, serving as the go-to person for reservation changes and last-minute updates.

• Liaise with stakeholders and vendors: Work closely with hotel partners and internal teams to ensure accurate rooming lists and smooth check-in experiences.

• Deliver first-class employee support: Provide responsive and thoughtful communication to employees navigating RSVP and lodging logistics.

• Maintain knowledge resources: Create and update documentation and FAQs to help the People Operations team support common employee lodging inquiries.

Requirements:

• Experience in operational support, event coordination, hotel room block management, or travel logistics.

• High attention to detail and the ability to manage complex processes and changes under pressure.

• Excellent verbal and written communication skills, with a strong customer service mindset.

• Comfort working in a fast-paced environment with competing priorities.

• Proficiency in Jira, Slack, Google Workspace, and other project management tools.

Perks & Benefits:

• Medical, Dental, and Vision Insurance

• Life Insurance

• 401(k) Program

• Commuter Benefits

• eLearning Resources

• Education Reimbursement

• Ongoing Training & Development

To qualify for our benefits package, you must work over 30 hours per week and the assignment must be a minimum of 10 weeks.

If you're passionate about creating exceptional employee experiences and meet the qualifications, apply now! Our recruitment team will connect with you, guide you through the interview process, and advocate on your behalf.

Application deadline: June 13, 2025

About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.