Junior Business Analyst

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

AREAS OF RESPONSIBILITY

• Support Client Operations
• Assist in tracking and reporting performance metrics for client operations.
• Help implement initiatives that promote a customer-first culture and service excellence.
• Customer Experience & Feedback
• Collect and analyze customer feedback (e.g., NPS surveys) to identify trends and improvement opportunities.
• Support cross-functional teams in executing changes that enhance customer satisfaction.
• Cross-Team Collaboration
• Work with internal teams to document business requirements and improvement opportunities.
• Participate in meetings and help maintain clear records of decisions, action items, and follow-ups.
• Data Analysis & Reporting
• Assist in gathering and analyzing operational data to identify inefficiencies and opportunities.
• Help build and maintain dashboards and reports for internal and client use.
• Incident & Escalation Support
• Support incident response efforts by documenting issues and resolutions during outages or escalations.
• Ensure timely communication and follow-up actions are tracked and completed.
• Financial & Contract Support
• Help monitor contract performance, billing accuracy, and payment timelines.
• Assist in identifying financial variances and support process improvements.
• Continuous Improvement
• Contribute to exception reporting and help identify areas for operational enhancement.
• Support the development and implementation of process improvements.

Qualification

• Bachelor’s degree in Business, Information Systems, or a related field.
• 2-5 years of experience in a business analyst or operations support role
• Basic understanding of SaaS business models and retail operations is a plus.
• Proficiency in Microsoft Excel; familiarity with data tools like SQL, Power BI, or Quickbase is a must
• Strong communication, organizational, and problem-solving skills.
• Eagerness to learn, collaborate, and grow in a fast-paced environment.
• ITIL and/or Agile certification with a strong understanding of escalations and incident management

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”