Junior IT Analyst

Stardock is seeking a Junior IT Analyst to support their computer systems and network infrastructure at their Plymouth, Michigan office. This full-time position involves assisting with daily office operations, provisioning new desktops, troubleshooting user issues, maintaining network security, documenting systems, and managing various IT components like servers, printers, and network devices. The role also includes participating in an on-call rotation and supporting virtualized environments.

Must Have

• Assist with day-to-day operations of the Plymouth, MI office.
• Support the provisioning and installation of new desktop computers.
• Help troubleshoot basic problems reported by users.
• Participate in a scheduled on-call rotation for handling server issues.
• Assist in maintaining network and system security.
• Document system configurations, changes, and procedures.
• Maintain an Asset Inventory system.
• Support the administration of Active Directory.
• Assist in managing servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates, and patches.
• Support LANs, VPNs, Internet, and intranet systems.
• Help manage a virtualized server infrastructure using VMWare.
• 1-2 years IT support experience.

Good to Have

• Provide input on future upgrades.
• Team player with a positive attitude.
• Ability to manage multiple priorities and adapt well to changes.
• Efficiently interact with all users at various skill levels.
• Communicate effectively both in written and verbal exchanges.
• Associate’s Degree or equivalent experience preferred.
• Bachelor’s Degree is a plus.

This full-time position involves supporting computer systems and network infrastructure.

Primary Responsibilities Include:

• Assist with day-to-day operations of the Plymouth, MI office.
• Support the provisioning and installation of new desktop computers.
• Help troubleshoot basic problems reported by users, escalating complex issues as needed.
• Provide input on future upgrades.
• Participate in a scheduled on-call rotation for handling server issues outside of working hours.
• Assist in maintaining network and system security.
• Document system configurations, changes, and procedures.
• Maintain an Asset Inventory system.
• Support the administration of Active Directory.
• Assist in managing servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates, and patches.
• Support LANs, VPNs, Internet, and intranet systems.
• Help manage a virtualized server infrastructure using VMWare.

Relational Responsibilities Include:

• Team player with a positive attitude
• Ability to manage multiple priorities and adapt well to changes in the work environment
• Efficiently interact with all users at various skill levels
• Communicate effectively both in written and verbal exchanges

Education and/or Experience Desired:

• 1-2 years IT support experience
• Associate’s Degree or equivalent experience preferred; Bachelor’s Degree is a plus but not required.

The salary for this position ranges from $50,000 to $60,000 annually, depending on your qualifications, experience, and expertise. A competitive compensation package is offered.