Junior IT Infrastructure Engineer

Responsibilities

• Monitor server health and system performance to ensure uptime and reliability for critical building systems.
• Assist with routine server maintenance, including patching, updates and backups, with a focus on minimising disruptions to critical operations.
• Support the administration of Windows servers and related applications under guidance from senior engineers.
• Perform general technical troubleshooting and give consultation to development teams.
• Ability to support incident discussion and resolution
• Maintain accurate documentation of configurations, changes, and standard operating procedures.
• Participate in incident response and emergency procedures related to studio building management systems.
• Collaborate with the international IT team on system updates, testing, and deployments.
• Assist with user onboarding and offboarding, ensuring proper access and account setup.
• Provide technical support for users in all studio locations
• Help manage IT inventory and asset tracking.
• Support the backup and storage infrastructure.

Requirements

• 1–2 years of experience in an IT support or infrastructure-related role.
• Basic understanding of Windows Systems (Client and Server).
• Experience supporting user hardware and peripherals; familiarity with gaming or high-performance workstation environments is a plus.
• Strong troubleshooting and problem-solving skills.
• Familiarity with virtualisation technologies (VMware, Hyper-V).
• Hands-on experience with Microsoft Intune or other device management and deployment solutions.
• Foundational understanding of networking concepts (WAN,LAN,TCP/IP)
• Working hours flexibility around infrastructure upgrades and migrations.
• This is a full-time, on-site role, requiring your presence in the office to support collaboration and creativity.

Nice to have

• Experience with Linux systems (desktop or server).
• Knowledge of scripting languages such as PowerShell, Bash, Python.
• Exposure to cloud infrastructure.
• Understanding of ITSM principles and ticketing tools.
• Interest in automation, monitoring, and continuous improvement of infrastructure processes.

What we offer

• An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel.
• An open, collaborative environment where ideas are welcome and encouraged.
• A managerial team consisting of highly experienced game developers at the top of their fields.
• Sharing hobbies and passions with like-minded colleagues.
• Inclusive environment with many activities organized by the studios or the employees.
• Commitment to making the best game possible for the fans, including listening to community feedback.