Junior Specialist Product Operations

As a Product Operations Associate, you will be key in ensuring the smooth launch and ongoing management of our innovative product portfolio. You will work closely with product management, order management, sales, supply chain, demand planning, marketing, engineering, and other key stakeholders. Your work will be central to ensuring product data is accurate and readily available, enabling our partners and customers to easily order our products, and directly contributing to efficient sales and a positive customer experience.

Reporting to the Senior Product Operations Manager, this role requires a blend of technical acumen, operational efficiency, and strong interpersonal capabilities. The ideal candidate possesses comfort navigating technology tools and a nuanced understanding of product lifecycles, encompassing both software and hardware aspects. A core element of this position is your ability to collaborate effectively across diverse teams, embodying our company culture of cooperation and shared success by proactively supporting your colleagues.

If you are a highly motivated individual who thrives on taking initiative, demonstrates a solid grasp of both technical and business principles, and is passionate about tackling operational complexities within a dynamic environment of cutting-edge products, this opportunity could be an excellent fit. Teamwork is fundamental to this role – if you value collaborative environments and find satisfaction in the achievements of your peers, we encourage you to apply.

What You'll Do:

• Set up and maintain product data across platforms, including Oracle PLM, Salesforce CRM, and SAP ERP.
• Enable sales by configuring product attributes for pricelists, quoting tools, and eCommerce platforms.
• Manage and resolve a high volume of product operations tickets, ensuring timely and accurate solutions.
• Collaborate with cross-functional stakeholders to secure the dissemination of product information.
• Support the smooth transition of products through their lifecycle stages by managing their availability status.
• Enter prices for new product introductions and implement necessary adjustments to existing products.
• Drive product data accuracy, availability, quality, and integrity across all relevant tools and platforms.
• Identify and champion opportunities for continuous improvement in the organization’s tools and processes.
• Partner with IT teams to effectively drive improvement suggestions through to successful implementation.
• Document existing and new processes to ensure business continuity and knowledge sharing within the team.
• Support new projects by providing requirements, participating in UAT, and confirming results.

Who You Are:

• A genuine self-starter who independently tackles challenges, thrives on taking initiative, and thinks proactively.
• Readily seeks resources, asks insightful questions for deep learning, and rapidly acquires new knowledge.
• Adaptable and proactive, quickly learns on the fly and effectively addresses tasks to ensure smooth operations.
• Curious and motivated by continuous growth, builds trust and rapport, and influences others without direct control.
• Driven by data, thrives in ambiguity, and demonstrates a passion for excellence and high productivity.
• Possesses strong interpersonal skills with verbal and written communication and the ability to present effectively.
• Skilled in building strong relationships, showing a drive to support colleagues, and fostering positive team spirit.
• Holds a university degree and has at least one year of technical experience in a large company.
• Familiar with Google Workspace, Oracle PLM, Salesforce CRM, SAP ERP, Atlassian JIRA/Confluence, Slack, etc.