Customer Service Representative I

16 Minutes ago • Upto 2 Years

Customer Service

Job Description

This role involves providing exceptional customer service for the APAC region, supporting various Service Desk functions including Marketing, Channel, Learning Management System, Repair RMA, Contract Administration, and Delivered Quality. The representative will handle inquiries via phone, mail, internet, and chat, acting as the primary liaison between customers/partners and the company. Key requirements include strong English and Chinese communication skills, a Bachelor's degree, and up to 2 years of experience, with a preference for on-site work in Penang, Malaysia.

Good To Have:

Knowledge of Microsoft Excel

Must Have:

Communicate and write in English and Chinese
Speak, read, and write Chinese to support China customers (Mandatory)
Minimum education background: Bachelor degree in related field
Fresh graduate or maximum 2 years experiences candidate
Able to work on shift (6am-3pm, 11am-8pm)
Follow Malaysia Public Holiday schedule
Prefer candidate to be on site in Penang to support
Support APAC region Service Desk functions (Marketing, Channel, LMS, Repair RMA, Contract Administration, Delivered Quality)
Provide exceptional customer service via phone, mail, internet, and online chat
Meet and exceed company’s service standards
Serve as the principal liaison between the customer/Partner and the company
Acquire and maintain product knowledge to enhance customer’s enquiry experience
Answer inquiries about the company, products, partners information
Maintain Partner contact information and assist partner accessing required information
Consistently follow established customer service and operational procedures
Cross train with other department members for maximum flexibility
Team work is required

Perks:

Shift allowance
PH allowance

Add these skills to join the top 1% applicants for this job

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Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Looking for candidate who can communicate and write in English and Chinese
Candidate who can speak, read & write Chinese as need to support China customers (Mandatory)
Minimum education background: Bachelor degree in related field - Looking for fresh graduate or maximum 2 years experiences candidate. Not a senior role.
Position entitle for shift allowance and PH allowance Shift pattern: 6am-3pm (Earliest shift) 11am - 8pm (Latest shift)
Follow Malaysia Public Holiday
Open to fresh graduates
Prefer candidate to be on site in Penang to support
No specific systems or software experience required under this position, but good to have if the candidate knows more about Microsoft Excel.
Looking for candidate who is able to multitask.

Job Description

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management)
Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration
Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.
Meet and exceed the company’s service standards on a consistent basis.
Provides superior customer service that is consistent with the company’s standards and expectations.
Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.
Serves as the principal liaison between the customer/Partner and the company.
Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunities by promoting appropriate items to customers.
Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.
Maintain Partner contact information and assist partner accessing required information within Motorola Solutions.
Consistently follow established customer service and operational procedures.
Cross train with other department members for maximum flexibility.
Performs all other duties as assigned
Able to work on shift if required and team work is required.

#LI-TK1

Basic Requirements

Looking for candidate who can communicate and write in English and Chinese
Candidate who can speak, read & write Chinese as need to support China customers (Mandatory)
Minimum education background: Bachelor degree in related field - Looking for fresh graduate or maximum 2 years experiences candidate. Not a senior role.
Position entitle for shift allowance and PH allowance Shift pattern: 6am-3pm (Earliest shift) 11am - 8pm (Latest shift)
Follow Malaysia Public Holiday
Prefer candidate to be on site in Penang to support

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.