L2 L3 Support Engineer Application Platform Monitoring Logs SIEM

The L2 L3 Support Engineer will provide operational support, monitoring, and rapid incident resolution for the DEWA virtual command center platform. This role involves L2/L3 troubleshooting, log/alert monitoring, hotfix support, patching, vulnerability remediation, and runbook maintenance. Strong production support experience with .NET Microsoft platforms and SIEM is required, ensuring 24x7 operational support and platform stability.

Must Have

• Provide L2 L3 troubleshooting for platform application issues, hotfixes, and minor enhancements.
• Monitor logs, alerts, and support integration with monitoring tools, log platforms, and SIEM systems.
• Support patching upgrades using N-1 approach and track vulnerability remediation activities.
• Maintain runbooks, SOPs, service reports, and operational documentation for support teams.
• Strong production support background for .NET Microsoft platforms.
• Experience supporting patching upgrades N-1 approach and vulnerability remediation tracking.
• Familiarity with runbook SOP creation, service reporting, and operational documentation standards.

Good to Have

• Hands-on monitoring logs experience with SIEM log correlation and alert management preferred.

Job Description

The L2 L3 Support Engineer Application Platform Monitoring Logs SIEM will provide operational support monitoring and rapid incident resolution for the DEWA virtual command center platform. The role covers L2 L3 troubleshooting log alert monitoring hotfix support patching vulnerability remediation and runbook maintenance. The position requires strong production support background for NET Microsoft platforms and monitoring SIEM experience.

Key Responsibilities

• 1.Provide L2 L3 troubleshooting for platform application issues support hotfixes and minor enhancements.
• 2.​Monitor logs alerts and support integration with monitoring tools log platforms and SIEM systems.
• 3.​Support patching upgrades using N-1 approach and track vulnerability remediation activities.
• 4.​Maintain runbooks SOPs service reports and operational documentation for support teams.

Qualifications & Requirements

• 1.Strong production support background for NET Microsoft platforms including troubleshooting hotfixes and minor enhancements.
• 2.​Hands on monitoring logs experience with SIEM log correlation and alert management preferred.
• 3.​Experience supporting patching upgrades N-1 approach and vulnerability remediation tracking.
• 4.​Familiarity with runbook SOP creation service reporting and operational documentation standards.

Experience Requirements

• 5 to 8 years of production support experience with NET Microsoft platforms and monitoring adjust as needed

About Our Company

Mobiloitte is a global technology consulting and engineering organization delivering enterprise scale solutions across AI data cloud mobility and digital platforms. The company partners with enterprises governments and fast growing organizations worldwide to design build operate and maintain secure scalable production ready systems with strong focus on 24x7 operational support monitoring and regulatory compliance.

Additional Information

Core tech stack NET Microsoft platform support monitoring SIEM log correlation Azure DevOps Boards runbook management aligned with DEWA operational and security requirements. ​Critical 24x7 operational role working closely with service delivery manager security teams and development ensuring rapid incident resolution and platform stability.