L2 Support Engineer

SOFTSWISS continues to expand the team and is looking for a L2 Support Engineer.

Overview:

SOFTSWISS continues to expand the team and is looking for an experienced L2 Support Engineer.

We need an accomplished professional who shares our culture and values.

About Product:

Payment Gateway (FinteqHub):

The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.

Purpose of the role:

The purpose of this role is to ensure the product meets business objectives and client needs through strong technical expertise, proactive problem-solving, and cross-team collaboration.

The role is responsible for maintaining product quality and reliability by investigating and resolving technical issues, supporting product enhancements, and providing tailored technical guidance to clients.

Key responsibilities:

• Tech support: Second line investigation of issues, testing, reproducing, searching documentation and describing technical tasks for development
• Product Customisation: Help merchants tailor our solutions to their specific needs, setup required routings strategies, gather analytics, provide experienced advices
• Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams
• Project Coordination: Manage task lifecycles, prioritise objectives, and ensure timely, high-quality deliveries

Required Experience:

• English Proficiency - Upper Intermediate or higher
• Presentation skills - Confident leading calls, demonstrations, and presentations
• Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc
• Proficient with Postman including scripts, tests, and so on (or analogs)
• Advanced usage of AI tools.
• Proactive mindset with a commitment to delivering results

Nice to have:

• Russian Proficiency - Upper Intermediate or higher
• Hands-on experience with payment systems providers (cascading, 3DS, etc)
• Prior experience in technical support
• Coding knowledge - ability to build a simple HTTP client (any language), create an API signature script
• Familiarity with ELK stack or similar logging/monitoring tools

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

Department

FinteqHub

Role

Technical Account Manager - FinteqHub

Employment type

Full-time