Lead - Business Operations

1 Month ago • 8 Years + • Business Development

Job Summary

Job Description

PayPal is seeking a Lead - Business Operations to act as a project leader, coordinating engineering activities, defining technical tasks, and enhancing existing structures and processes. This role involves making crucial technical decisions, collaborating with management on setting standards, and representing the company to external partners. Essential responsibilities include working in rotating shifts for 24/7 operational coverage, performing settlement and reconciliation with payment providers, creating and adjudicating disputes, collaborating with engineering and support teams for escalated issues, and supporting ongoing payment processing operations.
Must have:
  • Minimum 8 years of relevant work experience
  • Bachelor's degree or equivalent experience
  • Work in rotating shifts for 24/7 coverage
  • Perform settlement and reconciliation
  • Create, verify, and adjudicate disputes
  • Collaborate with engineering and support teams
  • Support ongoing business operations
Perks:
  • Flexible work environment
  • Employee shares options
  • Health and life insurance

Job Details

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job acts as a project leader, coordinating the activities of other engineers, determining technical tasks, and improving existing structures and processes. It involves making technical decisions, collaborating with management to set standards, and representing the company to external partners.

Job Description:

Essential Responsibilities:

  • Work in rotating shifts as part of a 24/7 support team to ensure continuous operational coverage
  • Perform settlement and reconciliation processes with payment providers and financial networks to ensure accurate transaction processing
  • Create, verify, and adjudicate disputes with participating networks and payment providers to resolve transaction discrepancies
  • Collaborate with engineering and live support teams to handle escalated issues and provide technical assistance to participants and payment providers
  • Support ongoing business operations related to payment processing, dispute resolution, and network maintenance activities
     

Minimum Qualifications:

  • Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Similar Jobs

Razer - Data Analyst

Razer

Singapore (On-Site)
2 Months ago
PwC - Manager Assurance

PwC

Conakry, Conakry, Guinea (On-Site)
10 Months ago
Tencent - Path of Exile 2 Domestic Release Market Manager

Tencent

Shenzhen, Guangdong Province, China (On-Site)
2 Months ago
SS8 - Senior Services Engineer

SS8

Farnborough, England, United Kingdom (On-Site)
2 Months ago
dbt Labs - Staff Customer Resident Architect

dbt Labs

United States (Remote)
1 Month ago
NinjaVan - Business Development Manager - East Java Area

NinjaVan

Surabaya, East Java, Indonesia (On-Site)
2 Months ago
Media ocean - Vice President, Partnerships Business Development

Media ocean

New York, New York, United States (Hybrid)
10 Months ago
Toast - Business Development Representative

Toast

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
GoMotive - Emerging Regional Sales Manager, New Business

GoMotive

Austin, Texas, United States (On-Site)
1 Month ago
Harvey - Strategic Business Development Lead, EMEA (Tax)

Harvey

London, England, United Kingdom (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Crowd Strick - Corporate Sales Engineer

Crowd Strick

Singapore (Remote)
4 Weeks ago
Cloud Imperium Games - Principal Network Programmer

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
8 Months ago
Nautilis mobile - Junior QA

Nautilis mobile

Pune, Maharashtra, India (On-Site)
2 Months ago
FICO - Full Stack Engineer II

FICO

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Shield AI - Staff Fluid Systems Engineer

Shield AI

Dallas, Texas, United States (On-Site)
3 Weeks ago
Illumina - Senior Manager Software Quality

Illumina

San Diego, California, United States (On-Site)
3 Weeks ago
SBM Management - Controller, Real Estate

SBM Management

Sacramento, California, United States (On-Site)
5 Months ago
SparkCognition - Software Engineer (Frontend)

SparkCognition

Bengaluru, Karnataka, India (On-Site)
10 Months ago
TransUnion - Vendor Manager

TransUnion

Bengaluru, Karnataka, India (Hybrid)
4 Weeks ago
hogarth - Content Manager I

hogarth

Porto Alegre, State Of Rio Grande Do Sul, Brazil (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Chennai, Tamil Nadu, India

Nagarro - Senior Staff Engineer, NodeJS

Nagarro

India (Remote)
10 Months ago
Highspot - Software Development Engineer II

Highspot

Hyderabad, Telangana, India (Hybrid)
2 Months ago
Capgemini - Azure Data Engineer (Software Engineer/ Lead)

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Zones - Technical Support Manager

Zones

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
Aeries technology - Senior Recruiter - Talent Acquisition (IT)

Aeries technology

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Haleon - CMO Procurement Lead, ISC

Haleon

Gurugram, Haryana, India (On-Site)
2 Months ago
Luxoft - DevOps Engineer with Azure

Luxoft

Pune, Maharashtra, India (On-Site)
8 Months ago
Resolver, a Kroll Business - Performance Test Engineer

Resolver, a Kroll Business

Hyderabad, Telangana, India (On-Site)
10 Months ago
Autodesk - Senior Manager, Transfer Pricing

Autodesk

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Globalization Partners - IT Cloud Services Administrator - Endpoint Management

Globalization Partners

India (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

NinjaVan - Senior Executive, Sales (Business Development)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
10 Months ago
PhonePe - Business Operations Analyst

PhonePe

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Click Therapeutics - Senior Business Development Manager/Associate Business Development Director

Click Therapeutics

New York, United States (Hybrid)
3 Months ago
Snail Studios - Game Scout (Business Development)

Snail Studios

Beverly Hills, California, United States (On-Site)
11 Months ago
GameChanger - Director of Business Development

GameChanger

United States (Remote)
4 Months ago
Unity - Senior Business Intelligence Developer, Trust & Safety Operations

Unity

Montreal, Quebec, Canada (On-Site)
1 Month ago
Ion - Business Analyst - Graduate Development Program

Ion

Rome, Lazio, Italy (On-Site)
10 Months ago
DataVisor - Business Operations Analyst

DataVisor

Mountain View, California, United States (Hybrid)
1 Month ago
humble bundle  - Business Developer, Software

humble bundle

United States (Remote)
3 Weeks ago
gu3 - Contract/Trader (Crypto Asset Management/Web3 New Business)

gu3

Tokyo, Japan (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless. ​Learn more at. Learn more about privacy-related questions or data retention.

Austin, Texas, United States (Hybrid)

Chicago, Illinois, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

Scottsdale, Arizona, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

Omaha, Nebraska, United States (Hybrid)

San Jose, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by PayPal

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug