Lead, People Services

The Lead, People Services at Ubisoft Singapore is a strategic HR leader focused on transforming HR service delivery. This role involves leveraging data, AI, and automation to enhance employee experience and operational efficiency. Key responsibilities include overseeing the employee lifecycle, managing HRIS and data governance, handling mobility and immigration, and driving analytics and automation initiatives. The lead will also mentor a team and partner with various stakeholders to deliver integrated HR solutions.

Must Have

• Lead HR service delivery transformation
• Oversee employee lifecycle and HR operations
• Manage HRIS, data governance, and analytics
• Drive continuous improvement and automation initiatives
• Ensure HR data privacy compliance (GDPR, PDPA)
• Manage international mobility and immigration
• Develop and mentor a high-performing HR team
• Manage external HR vendors and internal partnerships
• Requires progressive HR Generalist experience (HRIS, analytics, operations)
• Strong communication and stakeholder management
• Excellent project management abilities
• Proven experience in HR transformation and automation
• Proficiency in HRIS, advanced Excel, and visualization tools
• Strong business acumen and confidentiality

Perks & Benefits

• Hybrid work model
• Safer, more inclusive work environment

COMPANY DESCRIPTION

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

Southeast Asia’s largest AAA game development studio with 450 talented team members representing 30+ nationalities. Opening its doors on the sunny shores of Singapore in 2008, Ubisoft Singapore set off on a vision to be a world class video game studio, and in its subsequent years played an essential role in several gaming blockbusters, including just about every Assassin's Creed® game since Assassin's Creed® II, Immortals Fenyx Rising™, and Ghost Recon Online. Its expertise in AAA and live operations, combined with a passion for naval battle gameplay and water technology, pushed the team to lead the development of a brand-new AAA game franchise – Skull and Bones™ which was launched in February 2024.

JOB DESCRIPTION

YOUR PURPOSE

The Lead, People Services is a strategic leader responsible for transforming HR service delivery through data-driven decision-making, innovative technologies, and continuous process improvement. This role drives the modernization of HR operations by leveraging analytics, AI, and automation to enhance our team member’s experience and operational efficiency.

YOUR DAILY ADVENTURE

HRIS, Operations Excellence & Data Governance

• Oversee and execute on all processes relating to a team member’s lifecycle to ensure a positive experience
• Act as the primary escalation point to help solve both day-to-day and more complex operational problems
• Establish and monitor operational KPIs, service metrics, policy updates and process management
• Drive continuous improvement initiatives across HR operations to enhance efficiency, reduce costs, and improve service levels.
• Be responsible for the employee data across the employee lifecycle, including creating a plan for data cleaning, maintenance tracking and reporting
• Create ways of working in process execution and service delivery by working with the Global HR Teams as well as local counterparts in other Ubisoft offices
• Proactively network to understand and improve processes in a highly complex global organisation, while advocating for Singapore Employment practices and needs
• Lead system enhancement projects, working with IT and global HRIS teams to implement new functionalities and improve user experience
• Ensure compliance with GDPR, PDPA, and global HR data privacy regulations
• Manage system configurations, user access controls, security protocols, and audit readiness

Mobility & Immigration

• Manage relocation, immigration, and international mobility programs
• Partner with Legal and external vendors to maintain up-to-date knowledge of immigration policies and ensure seamless processing of work passes and permits

Analytics, AI & Automation

• Manage monthly dashboards for HR and business leaders covering headcount, retention, performance, engagement, and diversity metrics.
• Identify and pilot innovative technologies including AI, automation, and digital solutions to streamline HR processes and improve service delivery
• Develop and execute automation opportunities that remove manual work, increase processing speed, and enhance self-service capabilities
• Implement intelligent workflows and automation across employee lifecycle processes including onboarding, offboarding, case management, and routine transactions
• Ensure ethical and compliant use of AI and automation in HR, including data privacy, security, and bias mitigation

Leadership

• Develop, coach, and mentor a high-performing team of two direct reports, fostering technical depth and analytical capabilities
• Effectively manage and partner with external vendors including managing the Request for Proposal (RFP) and contract negotiation
• Build strong partnerships across HR teams, IT, Finance, Workplace and business stakeholders to deliver integrated solutions

QUALIFICATIONS

WHAT YOU BRING

• Progressive experience in an HR Generalist role with working knowledge of multiple human resource disciplines, including: HRIS, HR analytics, and operations
• Outstanding communication and stakeholder management skills with ability to influence at all organisational levels
• Excellent project management skills with ability to manage multiple priorities and deliver results in a fast-paced environment
• Proven track record of leading data-driven HR transformation initiatives and implementing automation or AI solutions
• Expertise in managing HRIS system
• Advanced Excel skills and hands-on experience with analytics and visualization tools (e.g., PowerBI, Tableau, or similar platforms)
• Proven ability to demonstrate high level of professionalism, exercise appropriate judgment, strong organisational skills, and ability to prioritize multiple tasks and deadlines in a fast-paced environment.
• Strong business acumen with a continuous improvement mindset.
• Must maintain strict confidentiality and exercise sound judgment on sensitive matters

ADDITIONAL INFORMATION

We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.

We are working to enrich players’ lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there, we are creating a safer, more inclusive work environment, we are giving back to the communities where Ubisoft operates by working with local non-profit partners and by working to reduce the environmental impact of our business. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.

Come on board and experience #LifeAtUbi for yourself, we are always on the lookout for talents who thrive in bringing their A-game to work. If this sounds like you, shoot us your resume, portfolio, and anything else to show that you’re serious about fun!