Senior HR Service Center Analyst

Nasdaq is seeking a Senior HR Service Center Analyst for its People Operations and Technology team in Taguig, Philippines. This full-time, hybrid role involves providing Level 2 HR support, resolving complex benefits inquiries for US employees, and managing reporting requirements. The analyst will ensure efficient service center operations and coordinate with HRIS and program managers to deliver a seamless employee experience.

Must Have

• At least 2 years of experience in providing benefits support and processing in a regional or global HR role
• Experience in using Workday
• A keen eye for detail and a good problem solver with great interpersonal skills
• Good communication skills and the ability to think outside of the box
• The initiative to learn and to be comfortable working with minimum supervision
• Proficiency in Microsoft Office applications
• Flexibility to work on some PH holidays based on business need
• Willingness to work on all shifts (morning, mid, night), rotation is every 6 months

Perks & Benefits

• Competitive salary package
• HMO coverage for you and your dependents
• Annual bonus
• Employee stock purchase plan
• Retirement plan
• Education reimbursement options
• Paid vacation and sick leave
• Subscription to eLearning platforms
• Fitness, wellness

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What we offer

The People Operations and Technology team is a part of the People@Nasdaq Team, a cohesive and highly collaborative group working together to make Nasdaq an amazing place to work. The team drives to redesign the HR processes and tools to provide an innovative and seamless experience to our employees around the world.

We are currently seeking Senior HR Service Center Analyst who will provide centralized human resource services spanning payroll, benefits and other transactions. You will ensure efficiency of service center operations, technology, and transaction processes. This entails establishing standards and procedures for handling employee questions, transactions and administration of human resource programs. You will also coordinate services with the human resource information systems, human resource program managers, and technology specialists.

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

In return, you will receive a competitive salary package, HMO coverage for you and your dependents, annual bonus, employee stock purchase plan, retirement plan, education reimbursement options, paid vacation and sick leave, subscription to eLearning platforms, fitness, wellness and more.

What you will do

As a Senior HR Service Center Analyst, you will be in charge of providing Level 2 HR support. You will be providing resolution on complex benefits inquiries and issues sent via email from Nasdaq employees in the US. You will also be responsible for reporting requirements such as those that will be given to our provider/vendor in the US.

What We Expect

• At least 2 years of experience in providing benefits support and processing in a regional or global HR role.
• Experience in using Workday is required.
• A keen eye for detail and a good problem solver with great interpersonal skills
• Good communication skills and the ability to think outside of the box
• The initiative to learn and to be comfortable working with minimum supervision
• Proficiency in Microsoft Office applications
• Flexibility to work on some PH holidays based on business need
• Willingness to work on all shifts, morning (6am-3pm), mid shift (2pm-11pm) and night shift (9pm-6am), rotation is every 6 months

Does it sound like you?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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