Technical Account Manager (Marketplace Technology, Client Success)

Nasdaq is seeking a Technical Account Manager for its global Client Experience team in Bangalore, India. This role provides dedicated technical support to key Marketplace Technology APAC customers, focusing on trading products like matching engines and pre-trade risk. The manager will handle technical projects, support, risk, scope, and budget, ensuring high client satisfaction. Responsibilities include incident coordination, technical issue analysis, log review, and collaboration with development teams. The ideal candidate will have expertise in cloud deployment, Linux, DevOps tools, databases, and capital markets, with a client-oriented and innovative mindset.

Must Have

• Provide technical support services to clients according to Support and Maintenance Agreements (SMA).
• Support Nasdaq Marketplace Technology products, including Trading products (matching engine, pre-trade risk) and post-trade products (clearing, post-trade risk, central securities' depository).
• Focus on supporting Trading products and clients.
• Own and coordinate client incidents, ensuring verification, regular updates, and resolution.
• Collaborate with product and project teams from new improvement inception to delivery and client support.
• Perform technical issue analysis and resolve technical queries.
• Gather and review logs for fixes and liaise with development teams for issue resolution.
• Update and maintain test environments, assist with issue replication, and support other TAMs with technical issues.
• Demonstrate client-oriented approach with strong communication and interpersonal skills.
• Possess experience in Cloud deployment, Container and Cloud technologies (Kubernetes, AWS-EKS, Client-Server Linux systems).
• Have knowledge of Helm charts, updating YAML files, container and image and repository management, and observability tools like Datadog.
• Be hands-on in infrastructure, troubleshooting, networking, and application development.
• Be proficient in Linux and DevOps tools such as Github, Maven, and Jfrog.
• Have skills in database querying and maintenance, specifically with Postgres and Oracle DBs.
• Possess good knowledge of capital markets and trading/clearing systems, with prior experience preferred.
• Be experienced in working with global or APAC customers.
• Be flexible to take meetings outside of regular work hours.
• Hold an Engineering or related technical degree.

Good to Have

• Experience with tools like JIRA, Confluence.
• Experience in installing products on Linux systems.
• Good knowledge of Agile methodologies.

Perks & Benefits

• Annual monetary bonus.
• An opportunity to become a Nasdaq shareholder.
• Employee Stock Purchase Program Nasdaq stocks with a discount.
• Health Insurance Program.
• Flexible working schedule and hybrid way of work.
• Flex day program (up to 6 paid days off a year).
• Internal mentorship program – get a mentor or become one.
• Wide selection of online learning resources, e.g., Udemy.

You are essential for the technical delivery of our services, being part of a thriving team that manages technical projects, Support, risks, scope of work and budget to clients across the globe. Building strong client relationships and achieving high client satisfaction will be fundamental.

Furthermore, this is a great opportunity for you to bring your drive, results-oriented and innovative mindset to meet and exceed the client’s expectations.

We are looking for candidates who share those values along with a genuine desire and drive to deliver top technology solutions to today's markets.

With this position we offer

Join the Client Experience team. The main objective for this team is to deliver world-class support and customer experience thereby contributing to the growth and success of the org. You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

Your role and responsibilities:

You will be responsible for technical support services towards the clients according to the Support and Maintenance Agreements (SMA). The Marketplace Technology products supported by the global Client Service Management team includes Trading products - matching engine, pre-trade risk; and post trade products – clearing (ccp), post trade risk and central securities' depository (csd).

The focus for this role is supporting Trading products and clients. Own and coordinate client’s incidents and ensure that they are verified, regularly updated, and resolved. Work closely with product and project teams from inception of new improvements to delivery and later supporting our clients for successful deployment.

Furthermore, you will:

• Be encouraged to do technical issue analysis, resolve technical queries, bring together and review logs for fix, liaise with dev teams to drive issue resolution
• Update/maintain test environments, help with issue replication, assist other TAMs with technical issues/queries

We expect you to have

• Client oriented with good communication and interpersonal skills, as the role will require you to collaborate with different departments, business teams, and clients at all levels.
• Must have experience in Cloud deployment, Container and Cloud technologies like Kubernetes, AWS-EKS, Client-Server Linux systems. Should have prior knowledge of Helm charts, updating YAML files based on Customer, container and image and repository management, observability tools like datadog.
• Should be hands-on in areas like infrastructure, troubleshooting, networking, and application development
• Proficient in Linux, DevOps tools like Github, Maven, Jfrog etc. Database querying and maintenance, Postgres and Oracle DBs.
• Good knowledge of capital markets and trading/clearing systems with prior experience preferred. Should be experienced in working with global or APAC Customers.
• Flexibility to take meetings outside of work hours.

Education Qualification: Qualified in Engineering or related technical degree.

It would be phenomenal if you (Preferred Qualifications)

• Have worked with tools like JIRA, Confluence
• Have experience in installing products on Linux systems
• Have good knowledge of Agile methodologies

Does it sound like you? What happens now?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

What will it be like working here?

We are a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being.

What do we offer you?

• Annual monetary bonus.
• An opportunity to become a shareholder
• Employee Stock Purchase Program stocks with a discount
• Health Insurance Program
• Flexible working schedule and hybrid way of work
• Flex day program (up to 6 paid days off a year)
• Internal mentorship program – get a mentor or become one
• Wide selection of online learning resources, e.g., Udemy

Come as you are

We are an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

We are a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. We are home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

We are an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We Power the Markets that Power the World

At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward.

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