Workplace Manager

At the Consumer Support Centre (CRC), we're all about creating an amazing experience not just for our players, but for our people too. We're looking for a Workplace Manager who is organised, unflappable, and brings positive energy to the office. You'll be the go-to person who keeps things running smoothly, makes everyone feel welcome, and adds a little sparkle to the everyday. From planning feel-good events to keeping the office buzzing with good vibes, no two days are the same. You'll have the freedom to get creative, take initiative, and make a real impact on how our team connects, collaborates, and thrives.

Must Have

• Lead and innovate to improve employee experience and find savings
• Partner with HR and management for events and employee activities
• Manage day-to-day facilities and office operations
• Maintain supplies of food, beverages, and other staples
• Handle incoming and outgoing post quickly and correctly
• Own DSE set-up and support desk moves
• Create simple, easy-to-use Workplace guides and processes
• Manage and maintain records of expenditure, producing reports
• Work with Health Advocates to manage Better Health at Work initiative
• Coordinate and communicate employee benefits
• Monitor and support health and safety within the office
• Manage relationships with suppliers, landlord, and partners
• Organise travel requirements for Newcastle-based employees
• Build great relationships across the team and externally

Good to Have

• Industry experience in media, entertainment, or technology

Perks & Benefits

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25 days of holiday

COMPANY DESCRIPTION

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

JOB DESCRIPTION

Be the Heart of Our Office – Join Us as Our Workplace Manager!

At the Consumer Support Centre (CRC), we’re all about creating an amazing experience not just for our players, but for our people too. That’s where you come in!

We’re on the lookout for a superstar Workplace Manager, someone who’s organised, unflappable, and brings positive energy to every corner of the office. You’ll be the go-to person who keeps things running smoothly, makes everyone feel welcome, and adds a little sparkle to the everyday. From planning feel good events to keeping the office buzzing with good vibes, no two days are the same. You’ll have the freedom to get creative, take initiative, and make a real impact on how our team connects, collaborates, and thrives.

If you love a challenge, think on your feet, and enjoy making people smile, this could be your perfect next move.

What you’ll be doing:

Lead & Innovate

• Always look for ways to make the employee experience even better, while finding smart savings and smoother ways of working
• Partner with HR and the wider management team to bring events and employee experience activities to life

Develop & Deliver

• Keep the office running smoothly, managing facilities and office operations day to day.
• Maintain supplies of food, beverages and other staples by monitoring stock and coordinating deliveries
• Make sure incoming and outgoing post is handled quickly and correctly
• Own our DSE set-up and support desk moves so everyone’s comfortable and ready to work

Optimise & Automate

• Create simple, easy-to-use Workplace guides & processes so the team can cover when you’re away (we all need time off sometimes)
• Manage and maintain records of expenditure in all areas, producing reports as required and working with our Finance team

Engage & Support

• We really value health and wellbeing At Ubisoft, you’ll work with Health Advocates to manage our Better Health at Work initiative
• Coordinate and communicate employee benefits (including the very popular office massage sessions every Tuesday and Wednesday)

Plan & Protect

• Monitor and support health and safety within the office and discuss any incidents or concerns with the Senior HR Manager
• Manage the relationship with our suppliers, landlord and partners to ensure the office is a great place to work, including cleaning contracts and security, and keep our suppliers to their promises

Collaborate & Communicate

• Organise travel requirements for our Newcastle-based employees
• Build great relationships across the team and externally with suppliers and partners, so things get done quickly and well

QUALIFICATIONS

What We’re Looking For

We’re passionate about bringing in someone with the right mix of experience and a positive, can-do attitude. You’ll be the welcoming face of Ubisoft Ltd, making visitors feel welcome from the moment they arrive. Here’s what we need:

• Experience in a workplace or office management role (exposure to similar roles are welcome)
• Demonstrated responsibility for workplace services and office management in an environment supporting 100–200 employees (experience in smaller or larger settings also welcome).
• Industry experience in media, entertainment, or technology is desirable, but not essential.
• A forward-thinking Workplace Manager who loves elevating the everyday, adding thoughtful touches that make the office feel special (think Wimbledon-themed treats, Halloween décor, seasonal moments).
• Great communication and people skills, with a genuine passion for delivering excellent service and a brilliant employee experience, while keeping everyone informed along the way.
• Super organised, detail-focused, and discreet when it counts as well as the ability to juggle multiple tasks in a fast-paced environment
• Confident managing your workload independently, keeping stakeholders informed, and taking a proactive, solutions-focused approach to continuous improvement.
• GCSEs (or equivalent) in English and Maths

ADDITIONAL INFORMATION

We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25 days of holiday

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.