This Administrative Apprentice role at SoftwareOne/Crayon offers an opportunity to learn and contribute to a challenging project. The apprentice will support key tasks in a client project, including help desk, on-site management, access management, and report generation. Working with a coordinator, responsibilities involve data analysis, report generation, and case tracking using client tools. This position provides a one-month learning curve with potential for extension up to six months, focusing on developing skills in data analysis, ITSM tools, and operational processes in a global environment.

Must Have

• Technical or technologist student in administrative, office automation, or related areas.
• Basic knowledge of Excel (including macros) and office tools.
• Proactive attitude and receptiveness to feedback.
• Organization, attention to detail, and ability to work autonomously.
• Availability for full-time hours and adaptation to remote work.

Good to Have

• Interest in learning ITSM tools and data analysis.

Perks & Benefits

• Comprehensive health and wellness.
• Continuous learning and professional development.
• Performance-based incentives and employee stock participation.
• Flexible and hybrid work models.
• Participation in global projects.

Why SoftwareOne?

Softwareone and Crayon have joined forces to form a global provider of AI-driven software and cloud solutions, with a bold vision for the future. With a presence in over 70 countries and a diverse team of more than 13,000 professionals, we offer unique opportunities for talent to grow, make an impact, and contribute to transforming the future of technology. At the heart of our business are people. We empower our teams to work without borders, innovate fearlessly, and continuously develop their skills through world-class training programs. Whether you are passionate about cloud, software, data, artificial intelligence, or building meaningful customer relationships, you will find a place to thrive here. Join us and be part of a purposeful culture, where your ideas count, your growth is supported, and your career can reach a global level.

The role

Apprentice – Support and Data Management

Are you looking for an opportunity to learn, grow, and contribute to a challenging project?

Are you interested in developing skills in data analysis, ITSM tools, and operational processes in a global environment?

Do you have a proactive attitude and willingness to learn in a dynamic team?

If so, this role is for you.

As an apprentice, you will support key tasks in the client project, which includes help desk, on-site management, access management, and report generation.

You will work directly with a coordinator, providing support in information analysis, report generation, and case tracking in client tools. This position offers a one-month learning curve and the possibility of extension up to 6 months.

What you will do

• Analyze data in Excel (including macro usage) and prepare monthly reports.
• Review cases and statuses in the client's ITSM tool, ensuring accuracy.
• Enter information into Power BI and follow up on calls and specific activities.
• Support in managing claims and reviewing client complaints.
• Collaborate on administrative and operational tasks to ensure compliance and quality.

What we need to see from you

• Technical or technologist student in administrative, office automation, or related areas.
• Basic knowledge of Excel (including macros) and office tools.
• Interest in learning ITSM tools and data analysis; proactive attitude and receptiveness to feedback.
• Organization, attention to detail, and ability to work autonomously.
• Availability for full-time hours and adaptation to remote work.

Why join our team?

At Softwareone, you will be part of a global organization that promotes growth, innovation, and significant impact. Here, your development and well-being are fundamental. These five key benefits reflect what sets us apart:

• Comprehensive health and wellness.
• Continuous learning and professional development.
• Performance-based incentives and employee stock participation.
• Flexible and hybrid work models.
• Participation in global projects.

Job Function

People & Culture

Accommodations

Softwareone welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At Softwareone, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

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