Apprentice - Help Desk Support and Management

This apprenticeship role in Help Desk Support and Management is for students seeking a practical experience in early 2026. The apprentice will work closely with the onsite team at the client's offices, focusing on effective ticket management, including registration, classification, documentation, and timely escalation to ensure service continuity. Responsibilities also include dispatching assets (Hardware) and applying ITIL standards in daily service management. The role requires basic knowledge of ITIL, ticketing tools, computer equipment, and strong organizational skills.

Must Have

• Register, categorize, and assign tickets following established procedures
• Verify that information is complete and consistent before processing
• Register and update technological assets in the corresponding system
• Perform follow-up to ensure compliance with service levels (SLAs)
• Apply ITIL standards in daily service management
• Be a technical or technology student in systems or related fields with approval to sign an apprenticeship contract in the first semester of 2026
• Basic knowledge of ITIL and use of ticketing tools
• Basic knowledge of computer equipment, applications, and office automation tools
• Good ability to organize information, prioritize, and work by processes
• Proactive, responsible attitude and service quality oriented
• High attention to detail, order, and consistency in operational tasks

Perks & Benefits

• Comprehensive health and well-being
• Continuous learning and professional development
• Performance-based incentives and employee stock participation
• Flexible and hybrid work models
• Participation in global projects

Why SoftwareOne?

Softwareone and Crayon have joined forces to form a global provider of AI-driven software and cloud solutions, with a bold vision for the future. With a presence in over 70 countries and a diverse team of more than 13,000 professionals, we offer unique opportunities for talent to grow, make an impact, and contribute to transforming the future of technology. At the heart of our business are people. We empower our teams to work without borders, innovate fearlessly, and continuously develop their skills through world-class training programs. Whether you are passionate about cloud, software, data, artificial intelligence, or building meaningful relationships with clients, you will find a place to thrive here. Join us and be part of a purposeful culture, where your ideas count, your growth is supported, and your career can reach a global level.

The role

Apprentice – Help Desk Support and Management (Numerary)

Are you looking to do your internship in the first period of 2026? This is it!

Are you looking for a role where you can learn processes, grow in ITIL, and contribute directly to meeting SLAs? Would you like to work in a collaborative, dynamic, and results-oriented environment?

You will complete your internship in the Help Desk support team, collaborating closely with the onsite team at the client's offices. Some of the functions will include effective ticket management, ensuring proper registration, classification, documentation, and timely escalation to maintain service continuity. Dispatch of assets (Hardware), among others.

Responsibilities:

• Register, categorize, and assign tickets following established procedures.
• Verify that information is complete and consistent before processing.
• Register and update technological assets in the corresponding system.
• Perform follow-up to ensure compliance with service levels (SLAs).
• Apply ITIL standards in daily service management.

What we need to see from you

• Be a technical or technology student in systems or related fields with approval to sign an apprenticeship contract in the first semester of 2026.
• Basic knowledge of ITIL and use of ticketing tools.
• Basic knowledge of computer equipment, applications, and office automation tools.
• Good ability to organize information, prioritize, and work by processes.
• Proactive, responsible attitude and service quality oriented.
• High attention to detail, order, and consistency in operational tasks.

Why join our team?

At Softwareone, you will be part of a global organization that promotes growth, innovation, and significant impact. Here, your development and well-being are fundamental. These five key benefits reflect what sets us apart:

• Comprehensive health and well-being.
• Continuous learning and professional development.
• Performance-based incentives and employee stock participation.
• Flexible and hybrid work models.
• Participation in global projects.

Job Function

People & Culture

Accommodations

Softwareone welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At Softwareone, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.