LMS Manager - Enablement and Customer Training

We are a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

We’re looking for a detail-oriented, technically confident team member to join our internal-facing team, supporting Sales Enablement and Customer Training. In this role, you’ll help manage and continuously improve our global Learning Management System (LMS), ensuring our commercial teams—especially those selling to travel suppliers like airlines and travel agencies—have seamless access to impactful, user-friendly training. You’ll work closely with partners across HR, IT, and product marketing to maintain the LMS as a reliable hub for learning. This role is ideal for someone who enjoys blending technical system administration with a strong focus on learner experience, thrives in a collaborative, fast-paced environment, and is passionate about enabling learning through digital platforms. We’re looking for someone who is curious and proactive, comfortable working independently and collaboratively, able to simplify complex systems for end users, and who brings strong organizational and project management skills while staying ahead of digital learning trends.

Role and Responsibilities

• Manage and maintain the LMS platform (e.g., Litmos, Cornerstone or similar) ensuring it runs smoothly, securely, and efficiently. Configure and customize the system to meet business needs. Troubleshoot issues and maintain best practices.
• Support learners and stakeholders by managing user accounts, permissions, and access. Provide technical support and training to users across the business. Create user guides and onboarding materials to drive adoption.
• Upload and organize learning content including SCORM packages, videos, documents, and certifications. Set up courses & learning paths. Ensure content is accurate, accessible, and aligned with business goals.
• Generate reports and insights on learner engagement, course completion, and system usage. Use data to identify trends and recommend improvements.
• Collaborate with internal teams and external vendors to support learning initiatives. Contribute to the development of digital learning strategies and new feature rollouts.

Qualifications and Education Requirements

• Bachelor’s degree (Education, IT, HR, or related field) or equivalent experience.
• 3+ years of experience managing an LMS in a corporate or global setting.
• Hands-on experience with SCORM, xAPI, and eLearning tools (e.g., Articulate, Adobe Captivate).
• Strong communication skills and ability to simplify technical concepts.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.

Nice to Have Skills:

• Experience in the travel and/or technology sector.
• Expertise with one or more Learning Management System.
• Understanding of adult learning principles.
• Project management experience or certification.
• Experience supporting multilingual or global teams.

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at , follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.