LOC Canada Quality Lead

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Advil, Voltaren, Robax, NeoCitran, Buckley’s, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

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Do you want to be part of a team that safeguards the quality behind some of Canada’s most trusted consumer health brands? Are you a seasoned quality leader with deep expertise in GMP/GDP, a passion for compliance, and the ability to influence across functions? If so, the LOC Quality Lead role at Haleon Canada could be exactly what you’ve been looking for.

Job Purpose:

As Market (Local Operating Company) Quality Lead, you will be responsible for line management of Quality Operations, Consumer Complaints, QMS Compliance and Quality Logistics & Distribution Canada LOC.

As LOC Quality Lead, your accountabilities include Quality Representative for the Canada Country Leadership Team and the North America Quality End-to-End leadership team. Lead Quality and Compliance oversight of regulated quality systems and senior management review of process performance, trends and themes. This leader is responsible for evaluating and making decisions related to business continuity risk and product quality and compliance situations where marketed product may be affected. In addition, this leader will support supply chain innovation projects into the market and ensure launches are executed on time and in compliance with local regulations and HALEON quality management system. Ensure that LOC quality activities operate in a compliant, fit-for-purpose and efficient manner: improve and facilitate Quality Management and lead the development of a right first time Quality Culture.

Why Join Haleon?

• Competitive compensation and annual bonus package.
• Comprehensive and flexible benefits program from day 1.
• Defined contribution pension plan with employer matching.
• Optional Haleon Savings Plan with employer matching.
• We offer all new parents at Haleon 26 weeks of fully paid leave, regardless of gender or sexuality.
• Inclusive, diverse, and collaborative culture.
• Commitment to development and career progression.
• Hybrid model in a modern office located in Mississauga.
• Fitness centre, annual fitness subsidy, and bistro onsite.

Key Responsibilities:

This role will provide YOU with the opportunity to lead key activities to progress YOUR Quality career. These responsibilities include some of the following…

• Quality Representative for all QMS related and operational quality activities and issues, relating to the commercial business. Primary contact for Area LOC Quality Lead, member of LOC Leadership Team and key contact in front of local competent authorities for issues related to quality. Act as the ISO13485:2016 Management Representative for the Canada market responsible for ensuring compliant medical device licensing.
• Ensure implementation of a robust, sustainable and effective HALEON CH Quality Management System, in line with GxP and any local legal and regulatory requirements at LOC level for all marketed products (medicinal products, medical devices, cosmetics, foods, other).
• Monitor and review performance metrics against the targets, present to LT and liaise periodically with Country General Manager, Supply Chain and Regulatory leaders to agree improvement areas.
• Sets up a strong business partnership with GM and cross-functional leadership team, Supply Chain and other key stakeholders.
• Actively manage the LOC Quality team including setting their yearly objective targets, supporting their development plan and providing regular performance feedback.
• Ensure timely and effective escalation of quality incidents and provide the necessary analysis to understand and escalate issues which have the potential to impact supply or HALEON’s reputation as a manufacturer of quality products.
• This role will be an active member of the Canada cross-functional leadership team to bring voice of Quality and GMP compliance. This role is responsible for keeping commercial teams appraised of quality escalation events and outcomes.
• Chair LOC Quality council and assist to local RMCB, escalate risks as appropriate within organization, that could be raised either by compliance or operation manager for example.
• Oversight of all the operational quality activities managed by team (PPR, batch management, repacking, inbound and outbound quality issues, recalls, inspection readiness, complaints) and partner with supply chain, Customer Service & Logistics locally to make sure all operations happen with quality excellence.
• Oversee licensing requirements to maintain license to operate, as applicable
• Provide Quality Leadership for Product Quality Complaints, employing ‘consumer obsessed’ mindset to drive down complaint defects. Ensure compliance to KPIs and inspection readiness.
• Oversee Logistics and Distribution compliance driving process efficiencies in a compliant manner to ensure customer needs are met.

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• BSc degree in Chemistry, Pharmacy, Microbiology or another related science
• 10+ years of Quality experience with OTC drugs, NHPs, Cosmetics, Foods and Medical Devices
• Knowledge of Canadian regulations (GMP/GDP) and experience in dealing with Health Canada for quality events
• Demonstrated excellence in inspiring, managing and developing effective teams
• Proven ability to enable and drive change, and continuous improvement
• Excellent English oral and written communication skills
• Proven influence and impact skills across levels and functions such as Commercial, Supply Chain, Regulatory and Legal
• Strong relationship building, interpersonal and negotiation skills
• Demonstrated experience in effective quality decision making and problem solving in a complex environment
• Self-starter, able to schedule and progress large and complex workload and delegating to team appropriately

#LI-Hybrid

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.