Senior Key Account Manager

About the Role

The Senior Key Account Manager (Pharmacy Channel) is responsible for developing and maintaining strategic relationships with key pharmacy chains to drive sales growth and achieve business objectives. This role involves managing a portfolio of high-value clients, ensuring their needs are met, and identifying opportunities for mutual growth. The Senior Key Account Manager will work closely with internal teams to deliver tailored solutions, optimize product distribution, and enhance brand visibility within the store.

Key Responsibilities

• Collaborate with the Key Account Lead to define and align with the customer strategy and key performance indicators (KPIs), ensuring the most effective and optimal methods for achievement.
• Serve as the primary point of contact for customers, representing Haleon in all customer relations, and managing daily business interactions.
• Monitor market trends, competitor activities and consumer behavior to guide the clients’ strategy.
• Oversee customer assortment and manage customer forecasts, both in terms of volume and value, for baseline and promotional business activities.
• Hold full P&L responsibility for assigned customers, ensuring alignment with KPIs and targets agreed upon with the Finance and Commercial Excellence departments.
• Conduct ongoing business reviews, analyze and monitor market data and insights, and proactively share and leverage opportunities to bridge sales gaps or capitalize on new growth opportunities.
• Negotiate contracts, commercial terms and marketing plan agreements.
• Regularly visit key stores to gather insights from healthcare professionals (HCPs) to secure better deals, identify new opportunities, and drive further growth.

Qualifications

• A Bachelor's degree in Business Administration or Marketing.
• Proficiency in German, English, and French, with fluent language skills in all three.
• At least 5 years of experience as a Key Account Manager or Sales Manager, preferably within the pharmaceutical or fast-moving consumer goods (FMCG) industry.
• Exceptional negotiation, communication, and interpersonal skills.
• An analytical mindset with strong problem-solving abilities.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

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