LILT is seeking a Localization Project Manager, Production (Contractor) to ensure successful production execution across a portfolio of accounts. This role is crucial for delivering projects on time, within budget, and to accepted quality standards. The Project Manager will manage customer-facing production duties and delegate project coordination and administrative tasks to Production Coordinators. Responsibilities include autonomous project management, resource maintenance, risk analysis, delegation of administrative work, ensuring end-to-end project deliverables, balancing priorities, meeting deadlines, and escalating issues with solutions. They will also manage the project management workflow, quality at project level (Review, Verification, QA, LQE), system administration, invoicing, file analysis, linguistic asset creation, and production workflows. The role involves utilizing LILT's systems and tools, training resources, developing process documentation, monitoring adherence to procedures, providing revenue forecasts, managing quality complaints, and identifying resource requirements, including self-sourcing vendors and managing linguist communication.

Must Have

• Complete project management tasks autonomously
• Maintain resources, core teams, and pipeline
• Respond to internal and external communications within SLAs
• Perform risk analysis and mitigation
• Delegate admin work to interns
• Take responsibility for end-to-end project deliverables
• Balance and manage priorities
• Establish and meet deadlines
• Escalate issues with proposed solutions
• Comprehend tasks and follow SOPs
• Manage project management workflow
• Ensure projects are delivered on time
• Manage quality at project level
• Respond quickly to stakeholders
• Ensure accurate system administration
• Process and approve invoicing
• Perform file analysis
• Create and monitor linguistic assets
• Understand production workflows
• Utilize production systems and tools
• Train supporting resources
• Develop and maintain process documentation
• Follow correct protocols
• Monitor and enforce production procedures
• Provide insight into revenue forecasts
• Manage quality complaints and feedback
• Raise customer support tickets for blockers
• Identify resource requirements
• Perform self-sourcing and enter sourcing requests
• Complete ongoing risk assessment
• Manage linguist communication

Good to Have

• Master's degree preferred
• Excellent client-facing and internal communication skills
• Solid organizational skills including meticulous attention to detail and multitasking
• Able to meet deadlines and work under pressure

LILT in the News

• List #52 in The Software Report’s Top 100 Software Companies!

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• AI Day Spring 2025 Webinar "Revolutionizing Content with AI Agents."

• LILT's co-founder John Denero, and employees Joern Wuebker and Thomas Zenkel, were approved for U.S. Patent for their neural word alignment process, significantly advances machine translation by preserving formatting accuracy.

• Check out all our news on our website.

About LILT

LILT was founded by Spence and John, who met at Google working on Google Translate and saw the need for better AI-powered translation in the enterprise. Since 2015, LILT has focused on building cutting-edge language technology, investing early in Large Language Models to improve translation quality and meet the demands of global organizations.

Today, LILT’s Contextual AI Engine, Connector APIs, and Human Adaptive Feedback deliver accurate, nuanced translation across text, video, and speech in 100+ languages. Integrated with 100+ business systems, LILT helps enterprises scale global growth and deliver seamless multilingual experiences. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. LILT is backed by visionary investors including Intel Capital, Sequoia Capital, and Redpoint.

The Production Team at LILT

LILT’s Production Team is a global workforce, operating across four continents.  We are passionate about localization and making information accessible to all.  The Team spans project management, program management, quality, and talent management, working with some of the world’s largest organizations.  

Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.

Where You’ll Work

This is a contract position based out of India.

Authorization to work in India is a precondition of employment.

What You’ll Do

The Project Manager, Production ensures successful production execution across a portfolio of accounts. This role is a fundamental component of the production life cycle, ensuring projects are delivered on-time, on budget and to accepted quality standards. The Project Manager, Production will have customer facing production duties as well as internal responsibility to delegate project coordination and administrative work to teams of Production Coordinators.  

Key Responsibilities:

• Able to complete project management tasks autonomously

• Responsible for maintaining resources, core teams and pipeline to support project management work

• Responsiveness to internal and external comms within pre-defined SLAs

• Risk analysis to identify risks, potential issues, plan to and mitigate them

• Able to define and delegate admin work to PCs Interns

• Able to take responsibility for end to end project deliverables in accordance with SLAs

• Effectively balances and manages priorities across a variety of task types and customers

• Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines

• Escalates issues or problems to manager in an effective manner, along with proposed solutions

• Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices. Responsible for CM, Quality and OTD KPIs.

• Manage the end to end project management workflow 

• Ensure all projects are delivered on time as per customer SLA 

• Manage quality at project level - including Review, Verification, QA, LQE

• Responds quickly and efficiently to internal and external stakeholders

• Ensure all system admin, including data entry, is accurate

• Process and approves invoicing and payments

• Perform file analysis and engages with Solutions team for support on file types

• Creates and monitors linguistic assets (TM, Style Guides, reference material)

• Demonstrates a deep understanding of all production workflows and processes related to their accounts

• Utilize systems and tools released by Production Enablement 

• Train supporting resources on key production processes and methodology 

• Develop and maintain process documentation related to their task load and the tasks delegated to other resources.

• Consistently follow correct protocols for tasks and accounts.

• Monitor and enforce adherence to correct production procedures

• Provides insight to Strategist into revenue forecasts based on production volume

• Manage quality complaints and feedback received from stakeholders

• Raise Customer Support tickets for 100% of production blockers (Jira)

• Identifies resource requirements for production work

• Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed

• Completes ongoing risk assessment and mitigation for all production areas.

• Manage linguist communication for all projects 

Skills and Experience:

• A Bachelor’s degree, or equivalent; Master’s degree preferred

• 2+ years of professional experience in a field similar or related to Localization Project Management

• Excellent client-facing and internal communication skills

• Solid organizational skills including meticulous attention to detail and multitasking skills

• Able to meet deadlines and work under pressure

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At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns or require accommodations related to the use of AI in our hiring process, please let us know at recruiting@lilt.com.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.