Manager, Account Management SMB

3 Months ago • All levels • Account Management • ~ $195,000 PA

Job Summary

Job Description

Rippling is seeking an action-oriented, growth-minded Sales Manager to lead its remote US-based Account Management team. This first-line manager will coach and develop Account Managers within a specific customer segment, focusing on quota attainment and personal objectives. The role involves developing employees for promotion in a rapidly growing company and overseeing two teams being scaled in 2025. The manager will report to the Director of SMB Account Management and collaborate with the Account Management leadership team. Responsibilities include managing a team of SMB account managers to achieve monthly goals, providing leadership and direction, hiring, training, and pace-setting. The role also involves developing targeted goals for team members, finding innovative ways to improve performance, executing and refining customer engagement strategies, supporting sales and client success processes, resolving customer escalations, and taking an entrepreneurial approach.
Must have:
  • 1 year experience managing client-facing sales/account management teams
  • Proven track record as top-performing account manager or sales executive
  • Proven team quota attainment via new product sales/upgrades
  • Strong leadership and people management skills
  • Effective communicator with good people instincts
  • Eager for a hands-on role with quick learning
  • Highly organized, self-motivated, detail-oriented with follow-through
  • High integrity and enthusiasm for long-term company building
  • Courage to challenge the status quo

Job Details

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role 

We’re looking for a action-oriented, growth-minded Sales Manager with a proven track record of success to lead our remote US-based Account Management team. As first line manager, you will coach and develop Account Managers in a horizontal customer segment. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company. This is an exciting role overseeing two teams that we are scaling in 2025.


You will report into our Director of SMB Account Management and work closely with our Account Management leadership team.

What you will do

  • Manage a team of SMB account managers to deliver monthly goal attainment
  • Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
  • Develop specific and targeted goals for contributors on your team to help them grow and develop
  • Find innovative and creative ways to improve and increase performance
  • Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
  • Support consistent and consultative sales and client success processes
  • Directly manage and resolve customer escalations
  • Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What you will need

  • A minimum 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
  • Previous experience as a top-performing account manager or sales executive
  • Proven track record of team quota-attainment via new product sales and upgrades 
  • Proven leadership skills, people management skills
  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
  • Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
  • High integrity individual who’s enthusiastic about building a great company for the long term
  • Courage to challenge the status quo when logic and reason require it.

Additional Information


Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com



Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.



This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. The On-Target Earnings* for employees will be 60/40 commission split for base/variable pay.


OTE (60/40 commission split for base/variable pay): $195,000/year



This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.



A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.


*Commission is not guaranteed


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