Manager, B2B (Strategic Account)
Job Summary
Job Description
Seeking a Manager, B2B (Strategic Account) to drive new business acquisition and sales growth by identifying and engaging potential clients, generating leads, and converting prospects into revenue-generating accounts. Responsibilities include conducting client meetings, presenting sales proposals, and negotiating contracts. The role also focuses on customer relationship management and retention by acting as a trusted advisor, addressing client concerns, and fostering long-term partnerships through upselling and cross-selling opportunities. Requires a proven track record in sales, strong negotiation skills, market trend analysis, excellent communication, and self-motivation.
Must have:
- Proven sales, business development, or account management track record
- Strong negotiation and closing skills
- Ability to identify market trends and sales opportunities
- Excellent communication and relationship-building skills
- Self-motivated and goal-oriented
- Excellent spoken and written English
- Bachelor's degree
Good to have:
- Experience in domestic express parcels transportation or service industry
- Logistics sales experience preferred
- Bahasa Malaysia language skills
6 skills required
Job Details
Responsibilty :
- New Business Acquisition & Sales Growth
- Identify and pursue new business opportunities, proactively engaging potential clients.
- Drive lead generation and qualification through strategic outreach and follow-ups.
- Convert high-potential prospects into long-term revenue-generating accounts.Implement effective sales strategies to capture competitor business and expand market share.
- Conduct client meetings, sales presentations, and networking events to build strong relationships.Evaluate customer needs, develop tailored proposals, and negotiate contracts to secure new business.Maintain a structured and rigorous follow-up process to engage key decision-makers.
- Collaborate with internal teams to streamline lead management and conversion efforts.
- Customer Relationship Management & Retention
- Act as a trusted advisor to clients, providing exceptional customer service to ensure satisfaction.
- Work closely with cross-functional teams to address client concerns and deliver seamless solutions.
- Serve as the primary point of contact for all customer inquiries, ensuring timely resolution of issues.
- Foster long-term partnerships by continuously identifying opportunities for upselling and cross-selling.
Requirement:
- Proven track record in sales, business development, or account management.
- Strong negotiation and closing skills with a passion for hitting and exceeding targets.
- Ability to identify market trends, competitor activities, and sales opportunities.
- Excellent communication and relationship-building skills.
- Self-motivated, goal-oriented, and able to work independently in a high-pressure environment.
- 4 to 5 years of experience in sales, preferably in the domestic express parcels transportation or service industry. A progressive and proven track record sales success.
- Demonstrated customer service experience and excellent negotiation skills.
- Experience of logistics sales preferred
- Bachelor's degree is a must
- Excellent communication skills, spoken and written English and Bahasa Malaysia
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