MIS Applications Team Leader

The ServiceNow Team Leader will be responsible for leading one of the ServiceNow teams within the R&D group into the MIS department. This role involves overseeing the development, implementation, and maintenance of ServiceNow solutions to ensure they meet the business needs and objectives. The ideal candidate will have strong leadership skills, extensive experience with ServiceNow, and the ability to drive continuous improvement and innovation.

Responsibilities:

• Lead and manage the ServiceNow team, providing guidance, support, and mentorship to team members.
• Collaborate with stakeholders to gather and analyze requirements, and translate them into technical specifications and solutions.
• Manage and prioritize the team's workload, ensuring timely and high-quality delivery of projects and tasks.
• Oversee the development, implementation, and maintenance of ServiceNow solutions, ensuring they align with business requirements and objectives.
• Ensure the effective integration of ServiceNow with other systems and applications within the organization.
• Monitor and manage the performance of ServiceNow solutions, identifying and addressing any issues or areas for improvement.
• Implement and maintain a robust work methodology, including Agile practices, to ensure efficient and effective project delivery.
• Conduct regular code and solution reviews to ensure the quality of the team's work.
• Develop and maintain documentation, including technical specifications, user guides, and training materials.
• Stay up-to-date with the latest ServiceNow features, best practices, and industry trends, and apply this knowledge to drive continuous improvement and innovation.
• Foster a collaborative and positive team environment, promoting knowledge sharing and professional development.
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Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience working with ServiceNow, including development, implementation, and administration.
• Strong leadership and management skills, with experience leading a technical team.
• Excellent problem-solving and analytical skills, with the ability to think strategically and drive innovation.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Experience with ITSM, ITOM, CSM, and other ServiceNow modules.
• Critical thinking and problem-solving skills.

Preferred Skills:

• Experience with Agile methodologies and project management tools.
• Knowledge of ITIL processes and best practices.
• Familiarity with other IT service management tools and platforms.