Mobile Device Administrator MDM (JAMf/ Intune)

What success looks like in this role:

Summary of Role:

The Modern Workplace Device Specialist will be responsible for managing and supporting a wide variety of devices, including Windows, macOS, Android, and iOS, with a focus on the cybersecurity of these devices. This role requires extensive experience with MDM and security tools, such as Microsoft Intune and the Defender suite, as well as strong consulting and customer service skills. The ideal candidate will develop and implement MDM/Security policies, provide technical support, and collaborate with clients to deliver customized solutions.

You will be successful in this role if you have:

Key Responsibilities:

• Manage and configure MDM/Security solutions, including Microsoft Intune and Jamf, to support Windows, macOS, Android, and iOS devices.
• Develop and implement MDM/Security policies and procedures to ensure the security and compliance of all managed devices.
• Provide technical support and troubleshooting related to MDM/Security.
• Collaborate with clients to understand their needs and provide customized MDM/Security solutions.
• Conduct training sessions and workshops for clients and internal teams on MDM/Security best practices.
• Stay updated on the latest advancements in MDM/Security technologies and industry trends.
• Support the development of documentation and training materials.

Job Requirements:

Essential Skills:

##### Qualifications:

• University degree in information technology, computer science, or a related field.
• Proven experience with MDM tools such as Microsoft Intune and Jamf.
• Strong knowledge of Windows, macOS, Android, and iOS operating systems.
• Excellent analytical and problem-solving skills.
• Strong consulting and customer service skills, with the ability to communicate technical concepts to non-technical audiences.
• Ability to work autonomously and in a team.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Jamf Certified) are an advantage.
• Proficiency in Spanish and English (oral and written) for working with global clients and teams.

##### Technical Skills:

• Proficiency in Intune, Jamf, and/or similar tools.
• Strong knowledge in modern device management.
• Experience in scripting for automation.
• Excellent communication and problem-solving skills.
• Ability to work autonomously and collaboratively.

Desirable:

• Azure Active Directory: Experience in managing and integrating with Azure AD.
• MECM (SCCM): Knowledge in MECM (SCCM).
• Microsoft 365 Security and Compliance: Familiarity with Microsoft 365 security and compliance features.
• Project management: Basic understanding of project management principles and tools.
• Customer service: Strong customer orientation and experience in direct service roles.