What success looks like in this role:

• University degree in business, finance or technology, or equivalent.
• An advanced level of English is mandatory; professional proficiency in German and/or French would be highly beneficial.
• 8 to 10 years of experience in Managed End-User Services / Digital Workplace Services (e.g., help desk, field and supply chain services, end-user device management, productivity and collaboration), with a preference for 2 to 3 years of experience as a presales solution architect.
• Good understanding of the competitive landscape, products and/or services.
• Excellent communication, analytical and problem-solving skills.

You will be successful in this role if you have:

• Gather and analyze client requirements (RFI/RFP/RFQ) and volumetric data (e.g., locations, SLAs, contact and event quantity, AHT, ToT, etc.).
• Define the solution and pricing strategy, working independently to develop effort and cost estimates, including assumptions, risk approach, and contingencies.
• Cost modeling.
• Develop client-oriented proposals that include a service overview, technology architecture, detailed service description, and expected client benefits/outcomes.
• Lead solution reviews and obtain necessary approvals from key stakeholders before presentation.