Monitoring and Operations Engineer (Banking)

RoofStacks is looking for a Monitoring and Operations Engineer with strong experience in banking processes to join their strategic project in the Banking/Fintech sector. The role involves operating monitoring and alert systems for bank infrastructure (network, system, applications), analyzing alarms, managing monitoring rules, performing first-level technical analysis during incidents, and supporting the deployment of new devices/services. The engineer will also be responsible for documentation, reporting, and ensuring compliance with banking regulations, working in a 7/24 shift system.

Must Have

• At least 3 years of experience in network and/or application monitoring
• Experience with monitoring and alarm systems like Zabbix, Prometheus, Grafana, Nagios, PRTG, SolarWinds
• Basic-intermediate technical knowledge of network, system, and application architectures
• Experience in alarm management, incident tracking, and operational processes
• Analytical skills to interpret log, metric, and performance data
• Ability to adapt to working discipline in highly regulated institutions (bank, finance, etc.)
• Meticulous in documentation and reporting
• Ability to work in a 7/24 monitoring operation and shift system

Good to Have

• Familiarity with ITIL processes and operational monitoring concepts
• Experience in shift work

Roof Stacks has been carrying out innovative projects since 2015. We aim to be a global player in our areas of expertise: Tourism Systems, Extended Reality (AR/VR), Blockchain Technologies, Game Development, and Financial Technology.

We focus on making a difference and designing the future with the technologies we develop. In addition to our head office in Istanbul/Ataşehir, we have branches in Antalya and Elazığ in Turkey. We have also strengthened our position in the global market by opening a new office in Austin, USA, which hosts technology giants from all over the world.

We are looking for a "Monitoring and Operations Engineer (Banking)" with strong experience, especially in banking processes, to take part in the strategic project we are carrying out in the Banking/Fintech field.

Key Responsibilities

• Manage the operation of monitoring and alert systems that ensure the monitoring of network, system, and applications in the bank infrastructure.
• Analyze, prioritize, and coordinate alarms and warnings from monitoring systems with relevant teams.
• Manage monitoring rules and threshold values for early detection of outages and performance problems in network, system, and application.
• Perform first-level technical analysis during incident processes and inform relevant teams when necessary.
• Support the definition and deployment of new devices, services, and applications on monitoring systems.
• Prepare and keep up-to-date the documentation of monitoring and alarm processes.
• Prepare periodic monitoring reports and operational status summaries.
• Work in accordance with banking regulations and internal operational processes.
• Adapt to 7/24 monitoring operations and shift work arrangements.

Required Qualifications

• Graduated from Electronic, Computer, Software, or related engineering departments.
• At least 3 years of experience in network and/or application monitoring.
• Experienced in monitoring and alarm systems such as Zabbix, Prometheus, Grafana, Nagios, PRTG, SolarWinds, etc.
• Basic-intermediate level technical knowledge about network, system, and application architectures.
• Experienced in alarm management, incident tracking, and operational processes.
• Possess an analytical perspective to interpret log, metric, and performance data.
• Able to adapt to the working discipline in highly regulated institutions (bank, finance, etc.).
• Organized and meticulous in documentation and reporting.
• Preferably familiar with ITIL processes and operational monitoring concepts.
• Preferably experienced in shift work arrangements.

Communication Skills

• Learning agility
• Ability to express ideas easily
• Ability to communicate professionally with all stakeholders
• Being clear, concise, short, and persuasive in all communications
• Ability to detect and solve problems early

Teamwork Expectations

• Ability to support the team while creating higher quality and sustainable products
• Ability to offer practical solutions
• Ability to guide all technical and non-technical discussions to a positive outcome
• Ability to quickly understand team, task, and/or customer issues and resolve them in cooperation with relevant managers
• Ability to act prudently when solving problems