OEM-Account Manager-Emerging Threats

We are looking for a strategic Account Manager to own and grow the selected existing Emerging Threats customer base. Your mission is twofold: protect the core ARR through flawless renewals and drive NARR (New Annual Recurring Revenue) growth through aggressive upselling and cross-selling. You will be the trusted advisor to security teams relying on our intelligence to protect their organizations.

Must Have

• Manage mid-market and enterprise accounts using Emerging Threats products
• Proactively manage contract renewals to ensure 95%+ retention rates
• Drive upgrades to premium feeds and complementary security modules
• Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI
• Identify and mitigate 'at-risk' accounts with 'get well' plans
• 3-5 years in Account Management or Customer Success in Cybersecurity or SaaS
• Proven track record of exceeding renewal and expansion quotas
• Ability to discuss Threat Intelligence, IDS/IPS, and firewall integrations
• Strong capability to build multi-threaded relationships within organizations

Perks & Benefits

• Competitive compensation
• Comprehensive benefits
• Learning & Development programs
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition
• Global collaboration and networking opportunities

The Role

We are looking for a strategic Account Manager to own and grow the selected existing Emerging Threats customer base. Your mission is twofold: protect the core ARR through flawless renewals and drive NARR (New Annual Recurring Revenue) growth through aggressive upselling and cross-selling. You willbe the trusted advisor to security teams relying on our intelligence to protect their organizations.

Key Responsibilities

• Portfolio Management: Manage a book of business consisting of mid-market and enterprise accounts using Emerging Threats products.
• Retention & Renewals: Proactively manage contract renewals, engaging customers 90 days in advance to ensure 95%+ retention rates.
• Expansion (Upsell/Cross-sell): Identify white space within existing accounts. Drive upgrades to premium feeds, additional sensor deployments, or complementary security modules to increase Average Revenue Per User (ARPU).
• QBRs & Value Selling: Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI, highlight threats blocked, and align our roadmap with the customer’s security strategy.
• Churn Mitigation: Identify "at-risk" accounts early through usage analytics and engagement scoring; implement "get well" plans immediately.

Required Skills & Experience

• Experience: 3-5 years in Account Management or Customer Success, ideally in Cybersecurity or deeply technical SaaS.
• Closer Mentality: Proven track record of carrying and exceeding a renewal and expansion quota.
• Technical Aptitude: Ability to discuss Threat Intelligence, IDS/IPS, and firewall integrations with security engineers and CISOs.
• Relationship Building: Strong capability to navigate large organizations and build multi-threaded relationships (from Analyst to CISO).

Success Metrics

• NARR (New Annual Recurring Revenue)
• ARR (Annual Recurring Revenue)
• Upsell/Cross-sell Revenue Closed

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

#LI-JK1

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!