At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

OPERATIONS SUPERVISOR

Supervise a team of Coordinators and/or Leaders and processes to ensure the fulfillment of production goals, within the quality, quantity, cost, and deadline standards established by the company.

MAIN RESPONSIBILITIES:

1. Plan, program, and supervise activities developed by employees to ensure the fulfillment of defined goals, within quality standards;

2. Supervise the phases of the process, aiming to guarantee conformity to the specifications and characteristics of each activity;

3. Participate in meetings with the client to adjust processes, identify deviations, and propose improvements;

4. Identify deficiencies in processes, systems, and tasks, promoting awareness among people, aiming to find solutions and implement corrective actions.

5. Review and structure operational processes;

6. Evaluate, monitor, and control the quality of services provided;

7. Monitor and ensure compliance with agreed and contracted service levels with external and internal clients;

8. Monitor the area's billing and prepare a monthly closing report;

9. Analyze contract costs and profitability, providing support to process and commercial areas;

10. Prepare management reports, monitoring production, productivity, and individual performance of employees and areas;

11. Participate in the hiring and dismissal process of employees for the area, when necessary;

12. Train and develop leaders in the management of insurance processes and systems used by the client;

13. Guide, train, and motivate teams, aiming to achieve increasing levels of productivity and quality;

14. Ensure the maintenance of equipment and furniture in the areas under your responsibility, schedule preventive maintenance, and request corrective maintenance when problems are detected;

REQUIRED EDUCATION

Complete Higher Education.

Intermediate English

Office Suite – desirable Advanced.

DESIRABLE TECHNICAL KNOWLEDGE:

People and Process Management; Mastery of processes under your responsibility; Analysis of: Projects, Productivity, Programming and Production Planning; Analysis and monitoring of expenses

REQUIRED COMPETENCIES:

Ability to lead, motivate and develop people; Work organization; Interpersonal relationship; Discernment; Ability to make decisions; Proactivity; Ability to work in a team; Commitment; Dynamism; Initiative.

Category: Operations Group